Shenzhen Airlines Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.
Shenzhen Airlines flight claim compensation: European law and Montreal Convention
Shenzhen Airlines EU Flight compensation: delayed, cancelled and overbooked flight
- if it is an european airline or…
- When the flight takes off from europe
Compensation outline under European law: Shenzhen Airlines delay, cancellation and overbooking
|Flight Distance (Km)
|Shenzhen Airlines Compensation
|– 1.500 km
|Claim € 250
|1.500 Km – 3.500 Km
|Claim € 400
|More than 3.500 Km
|Claim € 600
Shenzhen Airlines Expenses
Shenzhen Airlines damages
Shenzhen Airlines E.g compensation according to European 261 law
- Flight overbooking from Paris to Zurich: Less than 1.500 km = 250 euros + expenses.
- Flight overbooking from Tenrife to Paris: 1.500 km -3.500 km = € 400 + expenses.
- Flight overbooking from Rome to Kyoto: More than 3.500 km = € 600 + expenses.
Shenzhen Airlines Compensations under Montreal Convention for delays, cancellations, overbooking and baggage
Only applicable when these 2 circumstances occur simultaneously:
- All luggage claims even if the airline is european
- When it is not an european airline and the flight doesn´t depart from Europe
Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention
|Limit of liability
|5.708 euros = 4.694 SDR (Special Drawing Rights)
|Other flighs, rents, tours, other missed flights
Shenzhen Airlines lost baggage or delayed luggage compensation
If you want to Claim Shenzhen Airlines for lost baggage you can get a compensation of 1.414 euros + expenses.
|Limit of liability
|Lost or damaged
|€ 1.414 = 1.253 SDR (Special Drawing Rights)
|Clothes, cost of the baggage, taxis
Note: Fill in the PIR to claim for the luggage to Shenzhen Airlines: Property Irregularity Report
What is Shenzhen Airlines Property Irregularity Report?
The Shenzhen Airlines Property Irregularity Report (PIR) reference is a unique code that tracks your delayed or damaged suitcase. It has a combination of 10 letters and numbers and it is necessary to claim to Shenzhen Airlines.
- Reference code
- Flight code
- Number of lost luggages
- Color and type
The Shenzhen Airlines Extraordinary Circumstances
The term ‘extraordinary circumstances’ is applicable when the delayed or cancelled flight is caused by something unexpected in which a claim receives no compensation. Things like:
- Extreme weather conditions
- Some strikes not releated to Shenzhen Airlines like baggage handlers
Shenzhen Airlines not real Extraordinary Circumstances:
- Problems with Shenzhen Airlines staff
- Bad weather affecting a previous flight
- Denied boarding due to an overbooking
- Shenzhen Airlines technical problems
Shenzhen Airlines missed connecting flight due to a delayed flight
It is normal in a Shenzhen Airlines flight to have 1 (or more) stops, on the way.
If any one of Shenzhen Airlines flights are delayed, it can cause you to miss your connection.
It is Shenzhen Airlines responsibility to find you a new flight to the final destination and you will be granted up to 600 euros compensation if your new flight arrives 3 hours later than the original Shenzhen Airlines flight.
Can I claim my flight delay directly to Shenzhen Airlines?
First, if you want to claim directly to Shenzhen Airlines, you should know your chances are very small, since very often Shenzhen Airlines tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as bad weather. Therefore, it is advised to funnel your claim through lexority.
How far back can you go with claiming flight delay compensation to Shenzhen Airlines
Time Limit: 2 to 5 years as a general rule, depending on the type of law that is applicable in that particular case.
- Montreal Convention: 2 years
- Regulation 261/2004 of the EU: two to ten years. It is necessary to the civil code for each country.
Documentation to claim correctly to Shenzhen Airlines:
Some advice to claim Shenzhen Airlines
Don´t throw your receipts to claim Shenzhen Airlines
Although Shenzhen Airlines should refund the expenses, sometimes the airline doesn´t do it. Shenzhen Airlines is allowed to ask for your receipts as proof before refunding you for the extra costs of your trip.
Shenzhen Airlines delayed flights for 3 or more hours
To be entitled to a compensation, Shenzhen Airlines delayed flight must be higher than 3 hours.
Overbooking at Shenzhen Airlines flight
Shenzhen Airlines Overbooking: When Shenzhen Airlines sells more tickets than the possible number of passengers they can take.
The overbooking is legal, but you can get a compensation up to € 600.
Shenzhen Airlines aims to avoid empty seats due to no-shows, and this must be legally sanctioned.
Once a Shenzhen Airlines passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Shenzhen Airlines refuses them access to the plane.
These are your rights to claim Shenzhen Airlines
Contact us if you have any question. Here we are if you want to claim for a flight delay, cancellation, overbooking or lost baggage to Shenzhen Airlines.