Shenzhen Airlines Compensation: Claim flight delay, cancellation or baggage

Shenzhen Airlines Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.

Shenzhen Airlines flight claim compensation: European law and Montreal Convention

Shenzhen Airlines EU Flight compensation: delayed, cancelled and overbooked flight

Shenzhen Airlines EU claim compensation}

Suitable when any of these two circumstances happen:

  1. if it is an european airline or…
  2. When the flight takes off from europe

Compensation outline under European law: Shenzhen Airlines delay, cancellation and overbooking

brief – Shenzhen Airlines flight compensation according to EU 261/2004 Regulation
Flight Distance (Km) Shenzhen Airlines Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Shenzhen Airlines Expenses


Shenzhen Airlines damages

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Shenzhen Airlines E.g compensation according to European 261 law

  • Flight overbooking from Paris to Zurich: Less than 1.500 km = 250 euros + expenses.
  • Flight overbooking from Tenrife to Paris: 1.500 km -3.500 km = € 400 + expenses.
  • Flight overbooking from Rome to Kyoto: More than 3.500 km = € 600 + expenses.

Shenzhen Airlines Compensations under Montreal Convention for delays, cancellations, overbooking and baggage

Shenzhen Airlines delay compensation

Only applicable when these 2 circumstances occur simultaneously:

  1. All luggage claims even if the airline is european
  2. When it is not an european airline and the flight doesn´t depart from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Montreal Convention table: Shenzhen Airlines compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Other flighs, rents, tours, other missed flights

Claim Shenzhen Airlines flight according to the Montreal Convention

Shenzhen Airlines lost baggage or delayed luggage compensation

Reclaim lost baggage Shenzhen Airlines

If you want to Claim Shenzhen Airlines for lost baggage you can get a compensation of 1.414 euros + expenses.

Table: Shenzhen Airlines lost baggage compensation according to the Montreal Convention
Luggage claim Limit of liability Expenses
Lost or damaged € 1.414 = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Shenzhen Airlines baggage

Note: Fill in the PIR to claim for the luggage to Shenzhen Airlines: Property Irregularity Report

Property irregularity report Shenzhen Airlines

What is Shenzhen Airlines Property Irregularity Report?

The Shenzhen Airlines Property Irregularity Report (PIR) reference is a unique code that tracks your delayed or damaged suitcase. It has a combination of 10 letters and numbers and it is necessary to claim to Shenzhen Airlines.

  • Reference code
  • Flight code
  • Number of lost luggages
  • Date
  • Issue
  • Color and type
  • Name

The Shenzhen Airlines Extraordinary Circumstances

The term ‘extraordinary circumstances’ is applicable when the delayed or cancelled flight is caused by something unexpected in which a claim receives no compensation. Things like:

  • Security
  • Extreme weather conditions
  • War
  • Some strikes not releated to Shenzhen Airlines like baggage handlers

Shenzhen Airlines not real Extraordinary Circumstances:

  • Problems with Shenzhen Airlines staff
  • Bad weather affecting a previous flight
  • Denied boarding due to an overbooking
  • Shenzhen Airlines technical problems

Shenzhen Airlines missed connecting flight due to a delayed flight

It is normal in a Shenzhen Airlines flight to have 1 (or more) stops, on the way.
If any one of Shenzhen Airlines flights are delayed, it can cause you to miss your connection.
It is Shenzhen Airlines responsibility to find you a new flight to the final destination and you will be granted up to 600 euros compensation if your new flight arrives 3 hours later than the original Shenzhen Airlines flight.

Can I claim my flight delay directly to Shenzhen Airlines?

First, if you want to claim directly to Shenzhen Airlines, you should know your chances are very small, since very often Shenzhen Airlines tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as bad weather. Therefore, it is advised to funnel your claim through lexority.

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How far back can you go with claiming flight delay compensation to Shenzhen Airlines

Time Limit: 2 to 5 years as a general rule, depending on the type of law that is applicable in that particular case.

  • Montreal Convention: 2 years
  • Regulation 261/2004 of the EU: two to ten years. It is necessary to the civil code for each country.

Documentation to claim correctly to Shenzhen Airlines:

Reservation email

delayed flight claim Shenzhen Airlines

Boarding pass

flight cancelled claim Shenzhen Airlines

Personal ID

luggage flight claim Shenzhen Airlines


lost flight claim Shenzhen Airlines

Some advice to claim Shenzhen Airlines

Don´t throw your receipts to claim Shenzhen Airlines

Although Shenzhen Airlines should refund the expenses, sometimes the airline doesn´t do it. Shenzhen Airlines is allowed to ask for your receipts as proof before refunding you for the extra costs of your trip.

Shenzhen Airlines delayed flights for 3 or more hours

To be entitled to a compensation, Shenzhen Airlines delayed flight must be higher than 3 hours.

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Overbooking at Shenzhen Airlines flight

Shenzhen Airlines Overbooking: When Shenzhen Airlines sells more tickets than the possible number of passengers they can take.

The overbooking is legal, but you can get a compensation up to € 600.

Shenzhen Airlines aims to avoid empty seats due to no-shows, and this must be legally sanctioned.

Once a Shenzhen Airlines passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Shenzhen Airlines refuses them access to the plane.

These are your rights to claim Shenzhen Airlines

Contact us if you have any question. Here we are if you want to claim for a flight delay, cancellation, overbooking or lost baggage to Shenzhen Airlines.