Claim COMPENSATION FROM Lufthansa
What can I claim from Lufthansa?
Claim Lufthansa for a flight delay, cancellation or overbooking
If you want to claim a flight to Lufthansa due to a flight delay (over 3 hours), cancellation o overbooking, you should know that you can get up to 600 € depending on the flight distance.
If Lufthansa operated the flight (normally when you fly with 2 different airlines, 1 of them is operating the whole itinerary) you should place the claim against them.
What can I claim to Lufthansa after a problem with a flight?
Compensation for a problem in a flight with Lufthansa
A claim for a flight cancellation, delay or overbooking can get a compensation of up to 250, 400 or 600 euros depending on the distance of the flight. In the table below you will see the money a passenger should get according the european law.
Flight under 1500 km
With the characteristics below-
Airline based in the EU
-
OR
-
Flight departure from the EU
Flight between 1500-3000 km
With the characteristics below-
Airline based in the EU
-
OR
-
Flight departure from the EU
Flight over 3500 km
With the characteristics below-
Airline based in the EU
-
OR
-
Flight departure from the EU
Compensation for extra expenses related to the flight issue
You can also ask for a compensation for all expenses incurred to Lufthansa:
- If you had to buy a new ticket because of a problem with your flight, you can also ask for the money of the new ticket to Lufthansa
- If you cancelled your trip because the new date makes non sense (for example it makes you loose few days o holiday or and the money in some hotel), the airline must give you back the money for the ticket and all generated expenses in destinations (hotels, tours, ...)
- Lufthansa should pay for all expenses generated while you wait for a new flight as well (food, accomodation, taxis, ...)
Lufthansa cancellations
Lufthansa cancellations notified more than fourteen days before date of departure:
James has received a text from Lufthansa telling him that his flight in 24 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there isn´t proof of message from Lufthansa he will be granted a compensation too.
Lufthansa cancellations notified between seven and fourteen days before date of departure:
Julian has received a message from Lufthansa notifying him that his flight in 9 days is cancelled. He has a right to compensation as his flight was cancelled by Lufthansa between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than four hours after the first scheduled arrival time.
Lufthansa cancellations notified less than 7 days before departure:
Norman has received a mail from Lufthansa notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by Lufthansa less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.
Lufthansa denied boarding:
- Do not get rid off boarding passes.
- Ask for the reasons you’re being denied boarding.
Time limit: How far back can I claim a flight compensation to Lufthansa?
Deadline to claim a flight to Lufthansa: 2 to 5 years as a general rule, contingent on the type of regulation that applies in that particular case.
- Montreal Convention: two years
- Regulation 261/2004 of the EU: 2 to 10 years. You must read the civil code for each country.
Which documents do you need to prepare a claim against Lufthansa?
These are all the documents you will need to prepare a claim which will be successful against Lufthansa.
- Flight tickets
- Trip itinerary (with all the flights involved in the trip).
- ID of the passenger
- Recipes of all the expenses generated by the incident
Do you have any doubt?
Fill in the form and we will check the feasability of your case for free
Guide to claim Lufthansa
Do not accept any offer from Lufthansa
Don´t accept any offer from Lufthansa that doesn’t match what the EU Regulation 261/2004 dictates. Read above to check the compensation you are legally entitled to.
Lufthansa overbooking: is it legal?
Lufthansa Overbooking: means that Lufthansa sells more tickets than the actual number of people they can accommodate.
The overbooking is legal, but you can be granted up to € 600.
Lufthansa aims to avoid empty seats because of no-shows, and this must be legally sanctioned.
Once a Lufthansa passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Lufthansa refuses them access to the plane.
How to calculate the distance between two airports and know the compensation that Lufthansa should pay?
In the first place, it is important to take into account that which is measured is the Lufthansa origin and the final destination of the reservation. Therefore, in case we have a stop, you don´t have count it. The orthodromic distance (the shortest distance between two places by plane) between origin and final destination has to be measured.
In this website: https://www.distancesfrom.com/ you can exactly calculate the km between places.
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