Airports
Unpected issue at the airport? we've got your back!
I'm at the airport and somehow my flight doesn't take off with you?
If your flight doesn’t take off with you due to overbooking, delay or cancellation of your flight don’t worry, you’ve got the law in your side. We’ll find the reason why the issue is happening and find the responsible, then we’ll claim for you.
We’ll need to know all the details of your flight, but if you need more info about your airport and the issues that can happen there you can find some of the more important below.
If you are sure to claim or you wan’t to know if you can do it anyway just fill up the form in the button below, we’ll give you a free consultation to check your compensation for the issue.
Do you have any doubt?
Fill in the form and we will check the feasability of your case for free
Any issuewith your flight? Who is responsible, te airline or the airport? We'll help you to know it!
Why is this important? Anyway the problem stills there right? Yes! But the responsible of the issue is important to know against who we’ll have to claim and show the passenger’s rights. And here is where we have to make the difference, sometimes it will be the airport, and sometimes it will be the airline. And we’ll show you all the differences below!
When is airline's responsability
Mainly the flight issues are related to the airlines. They are responsibles of the issues with the tickets and with the plane, for example: overbooked flight, a delay caused by plane maintenance or cancelled flights because of airline’s worker’s strike. Sometimes the mistakes in flight planning as well. These are some of the main reasons when the responsible is the airline.
When this happens, firts off all the airline has to make everthing which is possible to make you arrive on your destination. Buy a new flight, pay for your meals, hotels and transportation, and ofcourse pay for everything that you have paid and couldn’t cancel. If all of theses is not neccesary because you just don’t want to travel anymore you can ask for a refund of your ticket and cover the expenses.
Secondly here is the compensation that you deserve thanks to the European Regulation 261: Up to 600€ per passengers on long distance flights, 400€ on medium, and 250€ on shorts.
When is airport's responsability
Sometimes airport’s workers start an strike or maybe the aren’t enought or there is a computer failure, electrical problems or anything realted to the airport and not to the airline. Also the weather problems like hurricanes, floods or earthquakes are treated the same way.
When anything of this causes a delay, or cancelled flight you’ll be able to ask a refund, but not a compensation. Also the airline will have to find any way to make you get to your destination. But there is a tricky part here! Sometimes the airlines try to take advantage of a rain as an excuse for a delay or cancelled flight.
Make sure that you don’t fall here, if you doubt about just text us, we’ll check it for free and show you your options to claim!
Know your compensation
Flight under 1500 km
With the characteristics below-
Airline based in the EU
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Or
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Flight departure from the EU
Between 1500-3000 km
With the characteristics below-
Airline based in the EU
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Or
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Flight departure from the EU
Flight over 3500 km
With the characteristics below-
Airline based in the EU
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Or
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Flight departure from the EU
