Cookie Policy

Legal ownership, all of it’s infraestructure, database, client’s data, rights and responsabilities are owned by Reclamaciones Generales S.L., everything related to this website is the responsibility of the named company. All the info below:

In accordance with the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE) in force, RECLAMACIONES GENERALES SL must comply with the obligation to inform about the cookies it uses and their purposes. This website uses cookies and/or similar technologies that store and retrieve information when you browse. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a User or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognise the User. Cookies are essential for the functioning of the Internet, providing countless advantages in the provision of interactive services, facilitating the User’s browsing and usability of our website. The information provided below will help you to understand the different types of cookies:

Types of cookies

Depending on the entity that manages them

Own cookies

These are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third-party cookies

These are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

Depending on the length of time that they remain activated

Session cookies are those designed to collect and store data while the user accesses a website. They are usually used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (for example, a list of products purchased) and disappear at the end of the session.

Persistent cookies

These are cookies in which the data remain stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

According to their purpose

Technical cookies

These are those that allow the user to browse a website, platform or application and use the different options or services that exist therein.

Personalisation cookies

They allow the application of specific characteristics for the user’s browsing on the website (e.g. language).

Analysis cookies

These cookies allow the party responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked, including the quantification of the impact of advertisements. The information collected through this type of cookies is used to measure the activity of the websites, application or platform, in order to introduce improvements based on the analysis of the data on the use made by users of the service.

Advertising cooking

They allow the editor to include advertising spaces on the website, depending on the content of the website itself.


These are cookies that store information on the behaviour of users obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on this behaviour.

Additionally, RECLAMACIONES GENERALES SL provides more detailed information on the cookies used by their owners, their use or specific purpose, the retention periods and the International Data Transfers of each of them used on our website:

source_campaign.reclamaciondevuelos.comUnclassifiedPending1 month months
e4e607d6661a7e1bf37c563297e87fc5.reclamaciondevuelos.comUnclassifiedPendingSession día to detect whether the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for the website to comply with the GDPR.17 yearsHTTP Cookie month
_hjTLDTest.reclamaciondevuelos.comStatisticsIt records statistical data on visitor behaviour on the website. This is used for internal analysis by the website operator.SessionHTTP Cookie
_hjIncludedInSessionSample.reclamaciondevuelos.comStatisticsPending1 dayHTTP Cookie
_hjIncludedInPageviewSample.reclamaciondevuelos.comStatisticsDetermines whether the user’s navigation should be recorded at a certain statistical location.1 dayHTTP Cookie
_hjid.reclamaciondevuelos.comStatisticsSets an identifier for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.1 dayHTML Local Storage
_hjFirstSeen.reclamaciondevuelos.comStatisticsThis cookie is used to determine whether the visitor has visited the website before or is a new visitor.1 dayHTTP Cookie
_hjAbsoluteSessionInProgress.reclamaciondevuelos.comStatisticsThis cookie is used to count the number of times a website has been visited by different visitors. This is achieved by assigning a random ID to the visitor, to avoid double visitor registration.1 dayHTTP Cookie
_gid.reclamaciondevuelos.comStatisticsIt records a unique ID that is used to generate statistical data about how the visitor uses the website.1 dayHTTP Cookie
_gat.reclamaciondevuelos.comStatisticsUsed by Google Analytics to monitor request rates1 dayHTTP Cookie
_gid.reclamaciondevuelos.comStatisticsIt records a unique ID that is used to generate statistical data about how the visitor uses the website.1 dayHTTP Cookie
_gac_UA-89868235-1.reclamaciondevuelos.comUnclassifiedPending3 months
_ga.reclamaciondevuelos.comStatisticsIt records a unique ID that is used to generate statistical data about how the visitor uses the website.2 yearsHTTP Cookie
_fbp.reclamaciondevuelos.comMarketingUsed by Facebook to provide a range of advertising products such as real-time bidding from third-party advertisers.3 monthsHTTP Cookie

Please note that if you accept third-party cookies, you must delete them from your browser options or from the system offered by the third party itself. Below we provide links to various browsers, through which you can modify the configuration of your browser on the use of cookies:

Firefox from here:
Chrome from here:
Explorer from here:
Safari from here:
Opera from here:

For more information on the processing of personal data, we recommend that you visit our “Privacy Policy” section.