Legal ownership, all of it’s infraestructure, database, client’s data, rights and responsabilities are owned by Reclamaciones Generales S.L., everything related to this website is the responsibility of the named company. All the info below:

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), RECLAMACIONES GENERALES SL informs that it is the owner of the website. In accordance with the requirements of article 10 of the aforementioned Law, RECLAMACIONES GENERALES SL reports the following data:

COMPANY NAME Reclamaciones Generales SL
NIF ESB95875209

PHONE +34 944 580 339
COMMERCIAL REGISTER volume 5681, folio 90, page BI-69540 and registration
MAIN OBJECT international platform for claims for incidents on flights

User and regime of responsibilities

Browsing, accessing and using the RECLAMACIONES GENERALES SL website confers the status of user, by which you accept, from browsing the RECLAMACIONES GENERALES SL website, all the conditions of use established here without prejudice to the application. of the corresponding regulations of mandatory legal compliance as the case may be. The RECLAMACIONES GENERALES SL website provides a wide variety of information, services and data. The user assumes responsibility for the correct use of the website. This responsibility will extend to:

The veracity and legality of the information provided by the user in the forms issued by RECLAMACIONES GENERALES SL for access to certain content or services offered by the website.
The use of the information, services and data offered by RECLAMACIONES GENERALES SL contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may involve injury to the rights of third parties or the operation of the website itself.

Link policy and disclaimer

RECLAMACIONES GENERALES SL is not responsible for the content of the websites that the user can access through the links established on its website and declares that in no case will it proceed to examine or exercise any type of control over the content of others. network sites. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites other than its property that can be accessed through the links.

RECLAMACIONES GENERALES SL declares that it has adopted all necessary measures to avoid any damage to the users of its website, which may arise from browsing its website. Consequently, RECLAMACIONES GENERALES SL is not responsible, in any case, for any damages that the user may suffer due to Internet browsing.


RECLAMACIONES GENERALES SL reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. Both in relation to the contents of the website, as well as in its conditions of use, or in the general contracting conditions. These modifications may be made through its website in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones.

Intellectual and industrial property

RECLAMACIONES GENERALES SL, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by RECLAMACIONES GENERALES SL. They will, therefore, be works protected as intellectual property by the Spanish legal system, with both Spanish and Community regulations in this field, as well as international treaties related to the matter and signed by Spain, being applicable to them. All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, are expressly prohibited. on any medium and by any technical means, without the authorization of RECLAMACIONES GENERALES SL.

The user agrees to respect the Intellectual and Industrial Property rights owned by RECLAMACIONES GENERALES SL. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of RECLAMACIONES GENERALES SL.

SSL Certificate (secure sockets layer)

The SSL CERTIFICATE provides authentication, privacy and security of information between RECLAMACIONES GENERALES SL and the user. RECLAMACIONES GENERALES SL has a security certificate that is used by SSL CERTIFICATE to make secure connections. In this process, several parameters are established to make the connection securely and it is established using pre-established keys, encoding and decoding all data sent until the connection is closed.

Legal actions, applicable law and juridiction

RECLAMACIONES GENERALES SL also reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content, or for non-compliance with these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. RECLAMACIONES GENERALES SL is domiciled in BIZKAIA, Spain. Contracts concluded electronically in which a consumer participates as a party will be presumed to have been concluded in the place where the consumer has his or her habitual residence. Electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, will be presumed to have been concluded in the place where the service provider is established.

  1. Termination of the Contract

You may terminate or withdraw from the contract at any time, informing us in writing via email In this case you must pay us all the expenses that RECLAMACIONES GENERALES S.L has incurred in processing your claim.

RECLAMACIONES GENERALES S.L reserves the right to terminate this contract when we are aware that you have processed a claim parallel to the one initiated by us, you have obtained some type of communication or compensation from the company and you have not properly informed us. In this case, we reserve the right to claim from you, in addition to the expenses generated, any possible damages that may have been caused to us as a result of your breach of contract.

The legislation applicable to the relationship that unites the parties is Spanish and, by virtue of its provisions, the Courts of the consumer’s domicile will have jurisdiction in order to resolve any possible differences that may arise derived from this contract. In the event that, in accordance with the regulations for the defense of consumers and users, the client is not considered a consumer, the Courts of the city of Madrid will have jurisdiction.

  1. Nullity

The declaration of nullity, ineffectiveness or invalidity of any of these General Contracting Conditions will not affect the validity of the remaining conditions, which will remain in force and will be binding on the parties.

The non-exercise by RECLAMACIONES GENERALES S.L of any of the rights expressed in these General Contracting Conditions will not be interpreted as a waiver of said right.

  1. Data Protection

In accordance with current and applicable regulations on the protection of personal data, we inform you that your data will be incorporated into the processing system owned by RECLAMACIONES GENERALES SL with NIF B95875209 and registered office located at C/ URIBITARTE N18 1ª 48001, BILBAO (BIZKAIA ), and that their respective purposes, conservation periods and legitimizing bases are listed below. For those treatments that require it, you are also informed of the possible creation of profiles and automated decisions, as well as the possible assignments and international transfers that RECLAMACIONES GENERALES SL plans to carry out:

Rights of interested parties

RECLAMACIONES GENERALES SL informs Users that they may exercise the rights of access, rectification, limitation, deletion, portability and opposition to the processing of their personal data before the Data Controller, as well as the withdrawal of the consent given.
Right of Access: It is the right of the user to obtain information about their specific personal data and the processing that has been carried out or carried out, as well as the information available about the origin of said data and the communications made or planned for them. .

Right to Rectification: It is the right of the affected person to have data modified that turns out to be inaccurate or incomplete. It can only be satisfied in relation to information that is under the control of RECLAMACIONES GENERALES SL, for example, deleting comments published on the page itself, images or web content containing personal data of the user. Right to Limitation of processing: It is the right to limit the purposes of the treatment originally foreseen by the person responsible for the treatment. Right of Deletion: It is the right to delete the user’s personal data, except as provided in the RGPD itself or in other regulations. applicable regulations that determine the obligation to preserve them, in a timely manner. Right to portability: The right to receive the personal data that the user has provided, in a structured format, commonly used and machine readable, and to transmit them to another person responsible.Right of Opposition: It is the right of the user to have their personal data not processed or to have their processing ceased by RECLAMACIONES GENERALES SL.

In order to exercise any of the rights described above, you must meet the following requirements:

Submission of a letter to the address C/ URIBITARTE Nº18 1º 48001, BILBAO (BIZKAIA) (for the attention of RECLAMACIONES GENERALES SL) or by email to

The document sent by the owner of the data requesting the exercise must meet the following legal requirements:

Name, surname of the interested party and copy of the DNI/NIE or any identification document. In the exceptional cases in which representation is admitted, identification by the same means of the person representing you will also be necessary, as well as the document accrediting representation. The photocopy of the DNI may be replaced as long as the identity is proven by any other legally valid means.

Petition in which the request is specified. (Exercise in which the information you want to access is requested). If you do not refer to a specific file, you will be provided with all the information we have with your personal data. If you request information from a specific file, only the information from this file. If you request information related to a third party, it will never be provided. If you request it by phone, you will be instructed to do so in writing and you will be informed how you can do it and the address to which you must send it. You will never be given information over the phone.

Address for notification purposes. Date and signature of the applicant. Documents accrediting the request made. The interested party must use any means that allows proof of sending and receiving the request.

Finally, we inform you that you have the right to file a claim with the Spanish Data Protection Agency in the event that you are aware or consider that an event may involve a breach of the applicable regulations on data protection. RECLAMACIONES GENERALES SL undertakes to adopt the necessary technical and organizational measures, according to the level of risks that accompany the treatments carried out by them and indicated in the terms and conditions of use section, so as to guarantee their integrity, confidentiality and availability.