South African Express Airways Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros refund for a delayed or cancelled flight and 1.414 euros for lost luggage.
South African Express Airways flight compensation: EU 261 Law and Montreal Convention
South African Express Airways European Flight compensation: delay, cancellation and overbooking
Only when
- if the airline is European or…
- if the flight takes off from europe
Compensation review under EU 261 Law: South African Express Airways delay, cancellation and overbooking
Flight Distance (Km) | South African Express Airways Compensation | Claim |
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Less than 1.500 km | € 250 | Claim € 250 |
1.500 Km – 3.500 Km | € 400 | Claim € 400 |
More than 3.500 Km | € 600 | Claim € 600 |
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South African Express Airways Expenses
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South African Express Airways damages
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South African Express Airways E.g. compensation according to european law
- Flight overbooking from Frankfurt to Florence: Less than 1.500 km = 250 euros + expenses.
- Flight delay from Las Palmas to Paris: Between 1.500 km and 3.500 km = € 400 + expenses.
- Flight delay from Barcelona to United States: 3.500 km + = 600 euros + expenses.
South African Express Airways Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage
Only when these 2 circumstances happen simultaneously:
- All luggage claims even if it is an european airline
- When it is not an european airline and the flight does not depart from Europe
Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention
Compensation | Limit of liability | Expenses |
---|---|---|
Luggage | € 5.708 = 4.694 SDR (Special Drawing Rights) | Hotels, taxis, tours, other missed flights |
Claim South African Express Airways flight according to the Montreal Convention
South African Express Airways lost baggage or delayed luggage compensation
If you Claim South African Express Airways for baggage delay you can get a compensation of 1.414 euros + expenses.
Baggage claim | Limit of liability | Expenses |
---|---|---|
Lost or damaged | € 1.414 = 1.253 SDR (Special Drawing Rights) | Clothes, cost of the baggage, taxis |
Claim South African Express Airways luggage
Note: Fill in the PIR to claim for the luggage to South African Express Airways: Property Irregularity Report
What is South African Express Airways PIR?
A South African Express Airways Property Irregularity Report (PIR) reference is a unique code that traces your delayed or damaged baggage. You can find 10 letters and numbers and it is required to claim to South African Express Airways.
- Number of lost baggages
- Type of disruption
- Reference code so that South African Express Airways can track the suitcase
- Flight
- Date
- Color and type
- Name
What you should know about South African Express Airways cancellations
South African Express Airways cancellations notified more than 14 days before date of departure:
John has received a message from South African Express Airways telling him that his flight in 30 days is cancelled. He does not have a right to compensation under the Eu law but may seek a refund of his flight cost. If there is not proof of message from South African Express Airways he will be granted a compensation too.
South African Express Airways cancelled flight notified between 7 and 14 days before date of departure:
John has received a mail from South African Express Airways notifying him that his flight in 8 days is cancelled. He has a right to compensation as his flight was cancelled by South African Express Airways between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than 4 hours after the original scheduled arrival time.
South African Express Airways cancelled flight notified less than 7 days before departure:
Sam has received a text from South African Express Airways notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by South African Express Airways less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.
About South African Express Airways Downgrade
If you suffer a South African Express Airways downgrade, the airline must refund 30% to 75% of the price of the ticket depending on the flight distance.
Can I claim my flight delay directly to South African Express Airways?
First of all, if you want to claim directly to South African Express Airways, you have to know your chances are very small, since very often South African Express Airways tries to justify their flight delays with extraordinary circumstances that did not really happen, such as issues with air traffic control. Consequently, it is highly recommendable to funnel your claim through lexority.
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How far back can you go with claiming flight delay compensation to South African Express Airways
Time Limit: 2 to 5 years as a general rule, depending on the type of regulation that is fit in each case.
- Montreal Convention: two years
- Eu law: two to ten years. You must read the civil code for that particular country.
Documentation to claim correctly to South African Express Airways:
Reservation email
Boarding pass
Identification
Tickets
Guidance to claim South African Express Airways
Don´t throw your ticket expenses to claim South African Express Airways
Even though South African Express Airways should refund the expenses, sometimes the airline doesn´t do it. South African Express Airways is allowed to ask for your receipts as proof before refunding you for the expenses of your flight.
South African Express Airways delayed flights for 3 or more hours
South African Express Airways delay must be higher than 3 hours to be entitled to a compensation.
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Overbooked South African Express Airways flight
Overbooked South African Express Airways flight: When South African Express Airways sells more tickets than the possible number of passengers they can take.
The overbooking is legal, but you are entitled to a compensation up to € 600.
South African Express Airways aims to avoid empty seats due to no-shows, but this must be legally sanctioned.
Once a South African Express Airways passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but South African Express Airways refuses them access to the plane.
These are your rights to claim South African Express Airways
If you have any question. Here we are if you want to claim for a delayed, cancelled, overbooked flight, or lost baggage to South African Express Airways.