Legal ownership
www.lexority.com, all of it’s infraestructure, database, client’s data, rights and responsabilities are owned by Reclamaciones Generales S.L., everything related to this website is the responsibility of the named company. All the info below:
Data of the owner of the website:
COMPANY NAME: RECLAMACIONES GENERALES SL
NIF: ESB95875209
POSTAL ADDRESS: C/ URIBITARTE Na18 1o 48001, BILBAO (BIZKAIA)
E-MAIL ADDRESS: lopd@reclamaciondevuelos.com
TELEPHONE: +34 944 580 339
COMMERCIAL REGISTER: (Companies Register) volume 5681, folio 90, sheet BI-69540 and inscription
PRINCIPAL PURPOSE: international platform for complaints about flight incidents
Data protection
In accordance with current and applicable legislation on personal data protection, we inform you that your data will be incorporated into the processing system owned by RECLAMACIONES GENERALES SL with Tax Identification Number B95875209 and registered office at C/ URIBITARTE N18 1ª 48001, BILBAO (BIZKAIA), and that the respective purposes, retention periods and legitimate bases are listed below. For those processing operations that require it, we also inform you of the possible creation of profiles and automated decisions, as well as the possible assignments and international transfers that RECLAMACIONES GENERALES SL plans to carry out:
Processing carried out
Management of the website
Purpose: Processing and management of the data necessary for the functionality of the website.
Retention period: for as long as the consent provided lasts.
Legitimate basis: The consent of the data subject
Type of data: Merely identifying data
Transfers: Not foreseen
International transfers: Not foreseen
Profiling: Not foreseen.
Web form
Purpose: To deal with your queries and/or requests
Retention period: For as long as the consent given is maintained.
Legitimate basis: The consent of the data subject
Type of data: Merely identifying data
Transfers: None
International transfers: None foreseen
Profiling: Not foreseen.
Management of regulatory compliance
Purpose: Management and processing of the obligations and duties deriving from the compliance with the regulations to which the
compliance with the regulations to which the entity is subject.
Retention period: retention of copies of documents until the statute of limitations on
prescription of the actions to claim any possible liability.
Legitimate basis: compliance with a law
Type of data: Purely identifying data
Transfers: your data will be communicated, if necessary, to bodies and/or public administrations with competence in the matter in order to comply with the obligations established in the applicable regulations. Furthermore, we inform you that the legitimate basis for the transfer is to comply with the obligations established in the applicable regulations.
International transfers: Not foreseen
Profiling: Not foreseen.
Commercial Actions
Purpose: Collection, registration and processing of data for the purpose of advertising and commercial prospecting of our products and/or services.
commercial prospecting of our products and/or services
Retention period: for as long as the consent given is maintained.
Legitimate basis: The consent of the data subject
Type of data: Merely identifying data
Transfers: None
International transfers: None foreseen
Profiling: Not foreseen.
Complaints form
Purpose: To manage the appropriate complaints addressed to the entity.
Retention period: For as long as the consent provided lasts.
Legitimate basis: The consent of the data subject
Type of data: Merely identifying data
Transfers: Not foreseen
International transfers: Not foreseen
Profiling: Not foreseen.
Rights of interested parties
RECLAMACIONES GENERALES SL informs Users that they may exercise their rights of access, rectification, limitation, suppression, portability and opposition to the processing of their personal data before the Data Controller, as well as the withdrawal of the consent given.
Right of Access: This is the user’s right to obtain information about their specific personal data and the processing that has been carried out or is carried out, as well as the information available about the origin of said data and the communications made or planned for said data.
Right of rectification: This is the right of the affected party to modify data that is inaccurate or incomplete. This can only be satisfied in relation to information that is under the control of RECLAMACIONES GENERALES SL, for example, deleting comments published on the page itself, images or web content containing the user’s personal data.
Right to the Limitation of processing: This is the right to limit the purposes of the processing originally foreseen by the data controller originally foreseen by the data controller.
Right of Deletion: This is the right to delete the user’s personal data, with the exception of the provisions of the GDPR itself or other applicable regulations that determine the obligatory nature of the conservation of the same, in time and form.
Right of portability: The right to receive the personal data that the user has provided, in a structured, commonly used and machine-readable format, and to transmit them to another data controller.
Right of Opposition: This is the user’s right not to have their personal data processed or to stop RECLAMACIONES GENERALES SL from processing them.
In order to exercise any of the rights described above, the following requirements must be met:
Submission of a letter to the address C/ URIBITARTE Na18 1o 48001, BILBAO (BIZKAIA) (for the attention of RECLAMACIONES GENERALES SL) or by e-mail to lopd@reclamaciondevuelos.com.
The letter sent by the owner of the data requesting the exercise must comply with the following legal requirements:
Name, surname(s) of the interested party and a copy of the DNI/NIE or any other identifying document. In the exceptional cases in which representation is admitted, the identification by the same means of the person representing the data subject will also be necessary, as well as the document accrediting the representation. The photocopy of the DNI may be substituted provided that the identity is accredited by any other legally valid means.
Request in which the request is made (the year in which the information to which access is sought is requested). If you do not refer to a specific file, you will be provided with all the information we have on your personal data. If you request information on a specific file, only the information on this file. If you request information relating to a third party, it will never be provided. If you request it by telephone, you will be instructed to do so in writing and you will be informed of how to do so and the address to which you should send it. You will never be given information over the telephone.
Address for notification purposes.
Date and signature of the applicant.
Documents accrediting the request being made.
The interested party must use any means that allows accreditation of the sending and receipt of the request.
Finally, we inform you that you have the right to file a complaint with the Spanish Data Protection Agency in the event that you become aware of or consider that a fact may represent a breach of the applicable data protection regulations. RECLAMACIONES GENERALES SL undertakes to adopt the necessary technical and organisational measures, in accordance with the level of risk associated with the processing carried out by them and indicated in the section of the terms and conditions of use, so as to ensure their integrity, confidentiality and availability.