Qantas Compensation: Claim flight delay, cancellation or baggage

Qantas Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and € 1.414 for lost luggage.

Qantas flight claim compensation: EU 261 Law and Montreal Convention

Qantas European compensation: delay, cancellation and overbooking

Qantas EU claim compensation}

Only applicable when any of these two circumstances occur:

  1. if the airline is European or…
  2. if the flight departs from europe

Compensation outline under EU 261 Law: Qantas delay, cancellation and overbooking

outline – Qantas flight compensation according to EU 261/2004 Regulation
Flight Distance (Km) Qantas Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Qantas Expenses


Qantas damages

Claim Qantas

Qantas E.g. compensation according to european law

  • Flight cancellation from Frankfurt to Zurich: -1.500 km = 250 euros + expenses.
  • Flight delay from Las Palmas to Florence: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight cancellation from Portugal to New York: More than 3.500 km = € 600 + expenses.

Qantas Montreal Convention Compensations for delays, cancellations, overbooking and baggage

Qantas delay compensation

Only applicable when these 2 circumstances occur at the same time:

  1. All baggage claims even if the airline is european
  2. When the airline is not European and the flight doesn´t depart from Europe

Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention

Montreal Convention table: Qantas compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Qantas flight according to the Montreal Convention

Qantas lost baggage or delayed luggage compensation

Claim lost baggage Qantas

If you Claim Qantas for luggage delay you can get a compensation of 1.414 euros + expenses.

Table: Qantas lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Qantas luggage

Note: Fill in the PIR to claim for the luggage to Qantas: Property Irregularity Report

Pir Qantas

What is the meaning of PIR?

The Qantas Property Irregularity Report (PIR) reference is a unique code that tracks your lost or damaged baggage. It has a combination of 10 letters and numbers and it is needed to claim to Qantas.

  • Ref code
  • Flight code
  • Number of lost luggages
  • Date
  • Issue
  • Colour and type
  • Name

About Qantas cancelled flights

Qantas cancellations notified more than 14 days before date of departure:

Mario has received a text from Qantas telling him that his flight in 26 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there is not proof of text from Qantas he will be entitled to a compensation too.

Qantas cancellations notified between 7 and 14 days before date of departure:

Norman has received a text from Qantas telling him that his flight in 8 days is cancelled. He has a right to compensation as his flight was cancelled by Qantas between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than 4 hours after the original scheduled arrival time.

Qantas cancelled flight notified less than seven days before departure:

Julian has received a mail from Qantas telling him that his flight in 2 days is cancelled. He has a right to compensation as his flight was cancelled by Qantas less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

Qantas delayed flight on a Business Trip?

If Qantasflight gets cancelled, overbooked or delayed the passenger is entitled to receive the compensation, even if the company paid for the tickets.

Can I claim my flight delay directly to Qantas?

First, if you want to claim directly to Qantas, you have to know your chances are scarce, since very often Qantas tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, such as bad weather. Therefore, it is advised to funnel your claim through lexority.

Claim Qantas

How far back can you go with claiming flight delay compensation to Qantas

Time Limit: 2 to 5 years as a general rule, contingent on the type of law that is fit in each case.

  • Montreal Convention: 2 years
  • Regulation 261/2004 of the EU: 2 to 10 years. You must read the civil code for each country.

Documentation to claim successfully to Qantas:


Claim delay to Qantas

Boarding pass

cancelled flight claim Qantas


Claim baggage Qantas


lost flight claim Qantas

Guidance to claim Qantas

Ask for the reason for Qantas delay or cancellation

The reason of the delayed flight is critical: principally if you don´t have the boarding passes.

Qantas delayed flights for 3 or more hours

Qantas delay must be higher than 3 hours to be granted a compensation.

Claim Qantas

Overbooked Qantas flight

Qantas Overbooking: When Qantas sells more tickets than the possible number of passengers they can take.

The overbooking is legal, but you are entitled to a compensation up to € 600.

Qantas aims to avoid empty seats because of no-shows, and this must be legally sanctioned.

Once a Qantas passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Qantas refuses them access to the plane.

How do I know how long was Qantas flight delayed?

Qantas flight delay time

  1. Contact a Lexority specialist to tell you how long the Qantas flight delay was without a doubt. Take in to account that the following websites are not always accurate and need a payment record.
  2. You can use the web Flight Stats where if you register you can see the Qantas status of all flights including those of years ago.
  3. Another way is to go to where you can see the last seven days Qantas flight delays without registering. If you register you can also see delayed flights from up to two years ago.

Advice: When the Qantas delay is very close to three hours, Flightradar24 is not 100% reliable, since it shows the time of landing, but not the exit from the plane, which is what the regulations says has to be taken in consideration.