Norwegian Compensation: Claim flight delay, cancellation or baggage

Norwegian Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and € 1.414 for lost luggage.

Norwegian flight compensation: European law and Montreal Convention

Norwegian EU Flight compensation: delayed, cancelled and overbooked flight

Norwegian EU claim compensation}

Only when any of these two circumstances happen:

  1. if the airline is European or…
  2. if the flight takes off from europe

Compensation summary under EU 261 Law: Norwegian delayed, cancelled and overbooked fligh

review – Norwegian flight compensation according to EU Regulation
Flight Distance (Km) Norwegian Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Norwegian Expenses


Norwegian damages

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Norwegian Example of compensation according to European 261 law

  • Flight cancellation from Milan to Brussels: -1.500 km = 250 euros + expenses.
  • Flight cancellation from Las Palmas to Belgium: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight cancellation from Rome to Tokyo: 3.500 km + = € 600 + expenses.

Norwegian Compensations under Montreal Convention for delays, cancellations, overbooking and baggage

Norwegian delay compensation

Only when these 2 circumstances happen at the same time:

  1. All luggage claims even if it is an european airline
  2. When it is not an european airline and the flight doesn´t take off from Europe

Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention

Montreal Convention summary: Norwegian compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Norwegian flight according to the Montreal Convention

Norwegian lost baggage or delayed luggage compensation

Norwegian lost baggage claims

If you want to Claim Norwegian for baggage delay you can get a compensation of € 1.414 + expenses.

Brief: Norwegian lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Norwegian baggage

Must read: Fill in the PIR to claim for the luggage to Norwegian: Property Irregularity Report

Property irregularity report Norwegian

About Norwegian PIR

The Norwegian Property Irregularity Report (PIR) reference is a unique code that traces your delayed or damaged luggage. It has a combination of 10 letters and numbers and it is imperative to claim to Norwegian.

  • Reference code
  • Flight code
  • Number of lost baggages
  • Date
  • Problem
  • Color and type
  • Name

The Norwegian Extraordinary Circumstances

The term ‘extraordinary circumstances’ is applicable when the delay/cancellation is due to something unexpected in which a claim receives no compensation. E.g.:

  • Security
  • Really bad weather conditions
  • Political or civil unrest
  • Some strikes unrelated to Norwegian such as baggage handlers

Norwegian unreal Extraordinary Circumstances:

  • Issues with Norwegian staff
  • Bad weather affecting a previous flight
  • Denied boarding due to the flight being overbooked
  • Norwegian technical problems

Norwegian denied boarding:

  • Do not throw away boarding passes.
  • Ask why you’re being denied boarding.

Can I claim my flight delay directly to Norwegian?

First, if you want to claim directly to Norwegian, you should know your chances are very small, since very often Norwegian tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as issues with air traffic control. Therefore, it is highly recommendable to funnel your claim through lexority.

Claim Norwegian

Deadline to claim a flight: How far back can I claim a flight compensation to Norwegian?

Time Limit: 2 to 5 years as a general rule, contingent on the type of regulation that is fit in each case.

  • Montreal Convention: 2 years
  • Eu law: 2 to 10 years. It is necessary to the civil code for that particular country.

Documents to claim successfully to Norwegian:

Reservation email

Claim delay to Norwegian

Boarding pass

cancellation claim Norwegian

ID or pass

Claim baggage Norwegian


denied boarding claim Norwegian

Some advice to claim Norwegian

Do not accept any offer from Norwegian

Don´t accept any offer from Norwegian that doesn’t match what the Regulations imposes. Read above to check the compensation you are legally entitled to.

Norwegian delayed flights for 3 or more hours

Norwegian delay must be higher than 3 hours to be granted a compensation.

Claim Norwegian

Norwegian overbooking: is it legal?

Overbooked Norwegian flight: When Norwegian sells more tickets than the possible number of passengers they can take.

The overbooking is legal, but you are entitled to a compensation up to € 600.

Norwegian aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

When the Norwegian passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Norwegian refuses them access to the plane.

How do I know how long was Norwegian flight delayed?

Norwegian delayed flight time

  1. Have a Lexority specialist to tell you how long the Norwegian flight has been delayed without a doubt. Take in to account that the following tools are not always accurate and need a payment record.
  2. You can use the web where if you register you can see the Norwegian status of all flights including those of years ago.
  3. Another option is entering to Flight Radar where you can see the last 7 days Norwegian flight delays without registering. After registration you can also see delayed flights from up to two years ago.

Note: When the Norwegian delay is very close to 3 hours, Flightradar24 is not 100% accurate, since it shows the time of landing, but not the exit from the plane, which is what the regulations imposes has to be taken in consideration.