TUIfly Compensation: Claim flight delay, cancellation or baggage

TUIfly Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 compensation for a delayed or cancelled flight and € 1.414 for lost luggage.

TUIfly flight compensation: EU 261 Law and Montreal Convention

TUIfly EU Flight compensation: delayed, cancelled and overbooked flight

TUIfly EU 261 Law compensation}

Suitable when any of these 2 circumstances happen:

  1. When the airline is European or…
  2. When the flight departs from europe

Compensation outline under European law: TUIfly delayed, cancelled and overbooked fligh

review – TUIfly flight compensation according to EU Regulation
Flight Distance (Km)TUIfly CompensationClaim
– 1.500 km€ 250Claim € 250
1.500 Km – 3.500 Km€ 400Claim € 400
+ 3.500 Km€ 600Claim € 600


TUIfly Expenses


TUIfly damages

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TUIfly E.g compensation according to European 261 law

  • Flight cancellation from Paris to Brussels: -1.500 km = € 250 + expenses.
  • Flight delay from Tenrife to Bilbao: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight delay from Barcelona to New York: 3.500 km + = € 600 + expenses.

TUIfly Compensations under Montreal Convention for delays, cancellations, overbooked flights and baggage

TUIfly delay compensation

Only applicable when these 2 circumstances happen at the same time:

  1. All baggage claims even if the airline is european
  2. When it is not an european airline and the flight doesn´t depart from Europe

Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention

Montreal Convention review: TUIfly compensation
CompensationLimit of liabilityExpenses
Luggage€ 5.708 = 4.694 SDR (Special Drawing Rights)Other flighs, rents, tours, other missed flights

Claim TUIfly flight according to the Montreal Convention

TUIfly lost baggage or delayed luggage compensation

TUIfly lost baggage claims

If you Claim TUIfly for luggage delay you can get a compensation of € 1.414 + expenses.

Brief: TUIfly lost baggage compensation according to the Montreal Convention
Luggage claimLimit of liabilityExpenses
Lost or damaged1.414 euros = 1.253 SDR (Special Drawing Rights)Clothes, cost of the baggage, taxis

Claim TUIfly baggage

Note: Fill in the PIR to claim for the luggage to TUIfly: Property Irregularity Report

Pir TUIfly

About TUIfly PIR

A TUIfly Property Irregularity Report (PIR) number is a unique code that traces your delayed or damaged luggage. It has a combination of 10 letters and numbers and it is imperative to claim to TUIfly.

  • Reference code
  • Flight
  • Number of lost suitcase
  • Date
  • Issue
  • Colour and type
  • Name

What the law says about TUIfly cancelled flights

TUIfly cancelled flights notified more than fourteen days before date of departure:

Julian has received a message from TUIfly notifying him that his flight in 20 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there isn´t proof of message from TUIfly he will be granted a compensation too.

TUIfly cancellations notified between seven and fourteen days before date of departure:

Julian has received a mail from TUIfly notifying him that his flight in 9 days is cancelled. He has a right to compensation as his flight was cancelled by TUIfly between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than 4 hours after the original scheduled arrival time.

TUIfly cancellations notified less than 7 days before departure:

Norman has received a mail from TUIfly notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by TUIfly less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

TUIfly denied boarding:

  • Do not dispose of boarding passes.
  • Ask why you’re being denied boarding.

Can I claim my delayed flight directly to TUIfly?

First of all, if you want to claim directly to TUIfly, you should know your chances are very small, since very often TUIfly tries to justify their flight delays with extraordinary circumstances that didn’t really happen, such as bad weather. Therefore, it’s advised to direct your claim through lexority.

Claim TUIfly

Time limit: How far back can I claim a flight compensation to TUIfly?

Deadline to claim a flight to TUIfly: 2 to 5 years as a general rule, contingent on the type of law that is applicable in each case.

  • Montreal Convention: two years
  • Regulation 261/2004 of the EU: two to ten years. You must read the civil code for each country.

Documents to claim properly to TUIfly:


flight delayed claim TUIfly

Boarding pass

Claim cancellation to TUIfly


baggage claim TUIfly


lost flight claim TUIfly

Some advice to claim TUIfly

Ask for the reason for TUIfly delay or cancellation

The cause of the delayed flight is critical: specially if you have thrown away the boarding passes.

TUIfly delayed flights for 3 or more hours

To be entitled to a compensation, TUIfly delayed flight must be higher than 3 hours.

Claim TUIfly

Overbooked TUIfly flight

TUIfly Overbooking: When TUIfly sells more tickets than the actual number of passengers they can take.

The overbooking is legal, but you can be granted up to € 600.

TUIfly aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

When the TUIfly passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but TUIfly refuses them access to the plane.

How do I know how long was TUIfly flight delayed?

TUIfly flight delay time

  1. Have a Lexority specialist to tell you how long was the delay of the TUIfly flight without a doubt. Take in to account that the following tools are not always accurate and need a payment record.
  2. Use the web where if you register you can see the TUIfly status of all flights including those of years ago.
  3. Another way is accesing to Flight Radar where you can see the last seven days TUIfly flight delays without registering. If you register you can also see delayed flights from up to 2 years ago.

Note: When the TUIfly delay is very close to three hours, Flightradar24 is not 100% accurate, since it shows the time of landing, but not the exit from the plane, which is what the regulations imposes has to be taken in consideration.