SriLankan Compensation: Claim flight delay, cancellation or baggage

SriLankan Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.

SriLankan flight compensation: Eu law and Montreal Convention

SriLankan European compensation: delay, cancellation and overbooking

SriLankan EU claim compensation}

Suitable when any of these 2 circumstances happen:

  1. if it is an european airline or…
  2. if the flight takes off from europe

Compensation table under Eu law: SriLankan delayed, cancelled and overbooked fligh

outline – SriLankan flight compensation according to EU 261/2004 Regulation
Flight Distance (Km) SriLankan Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


SriLankan Expenses


SriLankan damages

Claim SriLankan

SriLankan E.g compensation according to European 261 law

  • Flight delay from Milan to Florence: Less than 1.500 km = € 250 + expenses.
  • Flight cancellation from Las Palmas to Florence: Between 1.500 km and 3.500 km = 400 euros + expenses.
  • Flight cancellation from Rome to India: 3.500 km + = € 600 + expenses.

SriLankan Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage

SriLankan delay compensation

Suitable when these 2 circumstances happen at the same time:

  1. All luggage claims even if it is an european airline
  2. When the airline is not European and the flight does not depart from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Montreal Convention summary: SriLankan compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Other flighs, rents, tours, other missed flights

Claim SriLankan flight according to the Montreal Convention

SriLankan lost baggage or delayed luggage compensation

Reclaim lost baggage SriLankan

If you Claim SriLankan for lost baggage you can get a compensation of € 1.414 + expenses.

Table: SriLankan lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim SriLankan luggage

Note: Fill in the PIR to claim for the luggage to SriLankan: Property Irregularity Report

Property irregularity report SriLankan

What is the meaning of PIR?

The SriLankan Property Irregularity Report (PIR) number is a unique code that traces your lost or damaged baggage. It has a combination of 10 letters and numbers and it is imperative to claim to SriLankan.

  • Number of lost luggages
  • Type of disruption
  • Ref code so that SriLankan can track the suitcase
  • Flight code
  • Date
  • Color and type
  • Name

Read about SriLankan cancelled flights

SriLankan cancelled flights notified more than fourteen days before date of departure:

Norman has received a message from SriLankan telling him that his flight in 18 days is cancelled. He does not have a right to compensation under the Regulation but may seek a refund of his flight cost. If there is not proof of text from SriLankan he will be entitled to a compensation too.

SriLankan cancelled flight notified between seven and fourteen days before date of departure:

Julian has received a mail from SriLankan notifying him that his flight in 9 days is cancelled. He has a right to compensation as his flight was cancelled by SriLankan between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than 4 hours after the original scheduled arrival time.

SriLankan cancelled flight notified less than seven days before departure:

James has received a mail from SriLankan notifying him that his flight in 2 days is cancelled. He has a right to compensation as his flight was cancelled by SriLankan less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

SriLankan denied boarding:

  • Do not throw away boarding passes.
  • Ask why you’re being denied boarding.

Can I claim my delayed flight directly to SriLankan?

First, if you want to claim directly to SriLankan, you should know your chances are scarce, since very often SriLankan tries to justify their flight delays with extraordinary circumstances that didn’t really happen, such as bad weather. Consequently, it’s advised to funnel your claim through lexority.

Claim SriLankan

How far back can you go with claiming flight delay compensation to SriLankan

Time Limit: 2 to 5 years as a general rule, contingent on the type of regulation that is applicable in each case.

  • Montreal Convention: 2 years
  • Regulation 261/2004 of the EU: two to ten years. You must read the civil code for that particular country.

Documents to claim successfully to SriLankan:


delayed flight claim SriLankan

Boarding pass

cancellation claim SriLankan


luggage flight claim SriLankan


Claim overbooking SriLankan

Some advice to claim SriLankan

Ask the reason why SriLankan flight got delayed or cancelled

The cause of the delayed flight is critical: mainly if you don´t have the boarding passes.

SriLankan flight delays: 3 or more hours

To be entitled to a compensation, SriLankan delayed flight must be higher than 3 hours.

Claim SriLankan

Overbooked SriLankan flight

SriLankan Overbooking: When SriLankan sells more tickets than the possible number of passengers they can take.

The overbooking is legal, but you can be granted up to € 600.

SriLankan aims to avoid empty seats due to no-shows, and this must be legally sanctioned.

When the SriLankan passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but SriLankan refuses them access to the plane.

How to know how long the SriLankan flight has been delayed

SriLankan delayed flight time

  1. Have a Lexority specialist to tell you how long the SriLankan flight has been delayed without a doubt. You have to be aware that the following tools are not always accurate and need a payment record.
  2. You can use the web Flight Stats where if you register you can see the SriLankan status of all flights including those of years ago.
  3. Another way is entering to where you can see the last 7 days SriLankan flight delays without registering. If you register you can also see delayed flights from up to 2 years ago.

Must read: When the SriLankan delay is very close to 3 hours, Flightradar24 is not 100% accurate, since it shows the time of landing, but not the exit from the plane, which is what the law dictates has to be taken in consideration.