Malaysia Airlines Compensation: Claim flight delay, cancellation or baggage

Malaysia Airlines Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.

Malaysia Airlines flight compensation: Eu law and Montreal Convention

Malaysia Airlines European Flight compensation: delay, cancellation and overbooking

Malaysia Airlines EU claim compensation}

Only applicable when any of these 2 circumstances happen:

  1. When it is an european airline or…
  2. When the flight takes off from europe

Compensation outline under EU 261 Law: Malaysia Airlines delayed, cancelled and overbooked fligh

Table – Malaysia Airlines flight compensation according to EU 261/2004 Regulation
Flight Distance (Km) Malaysia Airlines Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


Malaysia Airlines Expenses


Malaysia Airlines damages

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Malaysia Airlines Example of compensation according to european law

  • Flight cancellation from Frankfurt to London: -1.500 km = 250 euros + expenses.
  • Flight overbooking from Las Palmas to Paris: Between 1.500 km and 3.500 km = € 400 + expenses.
  • Flight cancellation from Brussels to New York: 3.500 km + = 600 euros + expenses.

Malaysia Airlines Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage

Malaysia Airlines delay compensation

Suitable when these 2 circumstances happen simultaneously:

  1. All baggage claims even if the airline is european
  2. When it is not an european airline and the flight does not depart from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Malaysia Airlines Montreal Convention Compensation
Compensation Limit of liability Expenses
Luggage € 5.708 = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Malaysia Airlines flight according to the Montreal Convention

Malaysia Airlines lost baggage or delayed luggage compensation

Reclaim lost baggage Malaysia Airlines

If you Claim Malaysia Airlines for luggage delay you can get a compensation of € 1.414 + expenses.

Summary: Malaysia Airlines lost baggage compensation according to the Montreal Convention
Luggage claim Limit of liability Expenses
Lost or damaged € 1.414 = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Malaysia Airlines baggage

Note: Fill in the PIR to claim for the luggage to Malaysia Airlines: Property Irregularity Report

Pir Malaysia Airlines

What is the meaning of PIR?

A Malaysia Airlines Property Irregularity Report (PIR) reference is a unique code that traces your delayed or damaged suitcase. It has a combination of 10 letters and numbers and it is necessary to claim to Malaysia Airlines.

  • Number of lost baggages
  • Type of disruption
  • Reference code so that Malaysia Airlines can track the suitcase
  • Flight
  • Date
  • Colour and type
  • Name

What you should know about Malaysia Airlines cancellations

Malaysia Airlines cancellations notified more than fourteen days before date of departure:

Norman has received a message from Malaysia Airlines telling him that his flight in 18 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there isn´t proof of message from Malaysia Airlines he will be entitled to a compensation too.

Malaysia Airlines cancellations notified between seven and fourteen days before date of departure:

Norman has received a message from Malaysia Airlines telling him that his flight in 10 days is cancelled. He has a right to compensation as his flight was cancelled by Malaysia Airlines between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than four hours after the first scheduled arrival time.

Malaysia Airlines cancellations notified less than seven days before departure:

Sam has received a mail from Malaysia Airlines telling him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by Malaysia Airlines less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

Downgrade at Malaysia Airlines flight?

If you suffer a Malaysia Airlines downgrade, the airline must refund 30% to 75% of the cost of the ticket depending on the flight distance.

Can I claim my delayed flight directly to Malaysia Airlines?

First, if you want to claim directly to Malaysia Airlines, you should know your chances are very small, since very often Malaysia Airlines tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, like bad weather. Consequently, it’s highly recommendable to funnel your claim through lexority.

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How far back can you go with claiming flight delay compensation to Malaysia Airlines

Time Limit: 2 to 5 years as a general rule, contingent on the type of law that is fit in each case.

  • Montreal Convention: 2 years
  • Regulation 261/2004 of the EU: two to ten years. It is necessary to the civil code for that particular country.

Documents to claim correctly to Malaysia Airlines:


delayed flight claim Malaysia Airlines

Boarding pass

Claim cancellation to Malaysia Airlines

Personal ID

luggage flight claim Malaysia Airlines


Claim overbooking Malaysia Airlines

Some Tips to claim Malaysia Airlines

Keep receipts to claim Malaysia Airlines

Even though Malaysia Airlines must refund the expenses, sometimes the airline doesn´t do it. Malaysia Airlines is allowed to ask for your receipts as proof before refunding you for the expenses of your flight.

Malaysia Airlines delayed flights for 3 or more hours

To be entitled to a compensation, Malaysia Airlines delayed flight must be higher than 3 hours.

Claim Malaysia Airlines

Overbooking at Malaysia Airlines flight

Overbooked Malaysia Airlines flight: When Malaysia Airlines sells more tickets than the possible number of passengers they can accommodate.

The overbooking is legal, but you can get a compensation up to € 600.

Malaysia Airlines aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

Once a Malaysia Airlines passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Malaysia Airlines refuses them access to the plane.

How do I know how long the Malaysia Airlines flight delay has been?

Malaysia Airlines flight delay time

  1. Have a Lexority specialist to tell you how long the Malaysia Airlines flight has been delayed without any doubt. You have to be aware that the following tools are not always accurate and need a payment record.
  2. Use the web Flight Stats where if you register you can see the Malaysia Airlines status of all flights including those of years ago.
  3. Another way is entering to Flight Radar where you can see the last 7 days Malaysia Airlines flight delays without registering. If you register you can also see delayed flights from up to 2 years ago.

Advice: When the Malaysia Airlines delay is very close to three hours, Flightradar24 is not 100% accurate, since it shows the time of landing, but not the exit from the plane, which is what the law imposes has to be taken in consideration.