HOP! Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.
HOP! flight compensation: Eu law and Montreal Convention
HOP! EU Flight compensation: delay, cancellation and overbooking
| Flight (km) | HOP! Compensation | Claim |
|---|---|---|
| Less than 1.500 km | € 250 | Claim € 250 |
| 1.500 Km – 3.500 Km | € 400 | Claim € 400 |
| More than 3.500 Km | € 600 | Claim € 600 |
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HOP! Expenses
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HOP! damages
HOP! Example of compensation according to european law
- Flight cancellation from Paris to Brussels: Less than 1.500 km = 250 euros + expenses.
- Flight cancellation from Las Palmas to Paris: 1.500 km -3.500 km = 400 euros + expenses.
- Flight delay from Barcelona to India: 3.500 km + = 600 euros + expenses.
HOP! Compensations under Montreal Convention for delays, cancellations, overbooking and baggage
Suitable when these 2 circumstances happen at the same time:
- All luggage claims even if it is an european airline
- When it is not an european airline and the flight doesn´t take off from Europe
Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention
| Compensation | Limit of liability | Expenses |
|---|---|---|
| Luggage | 5.708 euros = 4.694 SDR (Special Drawing Rights) | Hotels, taxis, tours, other missed flights |
Claim HOP! flight according to the Montreal Convention
HOP! lost baggage or delayed luggage compensation
If you Claim HOP! for lost baggage you can get a compensation of € 1.414 + expenses.
| Baggage claim | Limit of liability | Expenses |
|---|---|---|
| Lost or damaged | 1.414 euros = 1.253 SDR (Special Drawing Rights) | Clothes, cost of the baggage, taxis |
Note: Fill in the PIR to claim for the luggage to HOP!: Property Irregularity Report
About HOP! PIR
A HOP! Property Irregularity Report (PIR) reference number is a unique code that tracks your lost or damaged luggage. You can find 10 letters and numbers and it is required to claim to HOP!.
- Number of lost luggages
- Problem
- Ref code so that HOP! can trace the suitcase
- Flight
- Date
- Colour and type
- Name
What you should know about HOP! cancellations
HOP! cancelled flights notified more than fourteen days before date of departure:
Julian has received a message from HOP! notifying him that his flight in 24 days is cancelled. He does not have a right to compensation under the Regulation but may seek a refund of his flight cost. If there is not proof of text from HOP! he will be granted a compensation too.
HOP! cancelled flight notified between seven and fourteen days before date of departure:
John has received a text from HOP! telling him that his flight in 10 days is cancelled. He has a right to compensation as his flight was cancelled by HOP! between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than four hours after the original scheduled arrival time.
HOP! cancellations notified less than seven days before departure:
Norman has received a mail from HOP! notifying him that his flight in 2 days is cancelled. He has a right to compensation as his flight was cancelled by HOP! less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.
HOP! Downgrade
If you suffer a HOP! downgrade, the airline must refund 30% to 75% of the cost of the ticket depending on the flight distance.
Can I claim my flight delay directly to HOP!?
First, if you want to claim directly to HOP!, you have to know your chances are scarce, since very often HOP! tries to justify their flight delays with extraordinary circumstances that did not really happen, like bad weather. Therefore, it is advised to direct your claim through lexority.
How far back can you go with claiming flight delay compensation to HOP!
Time Limit: 2 to 5 years as a general rule, contingent on the type of regulation that is fit in each case.
- Montreal Convention: 2 years
- Eu law: two to ten years. You must read the civil code for each country.
Documents to claim properly to HOP!:
Reservation
Boarding pass
Identification
Tickets
Some advice to claim HOP!
Inquire about the reason for HOP! delay or cancellation
The cause of the delay is important: mainly if you don´t have the boarding pass.
HOP! delayed flights for 3 or more hours
To be entitled to a compensation, HOP! delayed flight must be higher than 3 hours.
Overbooked HOP! flight
Overbooked HOP! flight: When HOP! sells more tickets than the actual number of passengers they can accommodate.
The overbooking is legal, but you can get a compensation up to € 600.
HOP! aims to avoid empty seats because of no-shows, but this must be legally sanctioned.
When the HOP! passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but HOP! refuses them access to the plane.
These are the passengers rights to claim HOP!
If you have any question. Here we are if you want to claim for a delayed, cancelled, overbooked flight, or lost baggage to HOP!.
