Virgin Australia Compensation: Claim flight delay, cancellation or baggage

Virgin Australia Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 compensation for a delayed or cancelled flight and € 1.414 for lost luggage.

Virgin Australia flight claim compensation: European law and Montreal Convention

Virgin Australia European compensation: delayed, cancelled and overbooked flight

Virgin Australia European law compensation}

Only applicable when any of these 2 circumstances occur:

  1. if it is an european airline or…
  2. if the flight departs from europe

Compensation table under Eu law: Virgin Australia delayed, cancelled and overbooked fligh

Summary – Virgin Australia flight compensation according to EU Regulation
Flight (km) Virgin Australia Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Virgin Australia Expenses


Virgin Australia damages

Claim Virgin Australia

Virgin Australia Example of compensation according to European 261 law

  • Flight cancellation from Paris to London: -1.500 km = € 250 + expenses.
  • Flight overbooking from Las Palmas to Florence: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight delay from Berlin to Tokyo: 3.500 km + = 600 euros + expenses.

Virgin Australia Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage

Virgin Australia delay compensation

Suitable when these two circumstances occur at the same time:

  1. All baggage claims even if the airline is european
  2. When it is not an european airline and the flight doesn´t take off from Europe

Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention

Virgin Australia Montreal Convention Compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Other flighs, rents, tours, other missed flights

Claim Virgin Australia flight according to the Montreal Convention

Virgin Australia lost baggage or delayed luggage compensation

Claim lost baggage Virgin Australia

If you want to Claim Virgin Australia for luggage delay you can get a compensation of € 1.414 + expenses.

Review: Virgin Australia lost baggage compensation according to the Montreal Convention
Luggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Virgin Australia luggage

Must read: Fill the PIR: Property Irregularity Report to claim for the luggage to Virgin Australia

Pir Virgin Australia

What is the meaning of PIR?

A Virgin Australia Property Irregularity Report (PIR) ref number is a unique code that tracks your lost or damaged suitcase. You can find 10 letters and numbers and it is required to claim to Virgin Australia.

  • Number of lost baggages
  • Type of disruption
  • Ref code so that Virgin Australia can trace the suitcase
  • Flight
  • Date
  • Color and type
  • Name

Read about Virgin Australia cancellations

Virgin Australia cancelled flights notified more than fourteen days before date of departure:

Sam has received a mail from Virgin Australia notifying him that his flight in 24 days is cancelled. He does not have a right to compensation under the Eu law but may seek a refund of his flight cost. If there isn´t proof of mail from Virgin Australia he will be granted a compensation too.

Virgin Australia cancellations notified between seven and fourteen days before date of departure:

Mario has received a mail from Virgin Australia telling him that his flight in 8 days is cancelled. He has a right to compensation as his flight was cancelled by Virgin Australia between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than four hours after the first scheduled arrival time.

Virgin Australia cancelled flight notified less than seven days before departure:

Norman has received a text from Virgin Australia notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by Virgin Australia less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

Virgin Australia denied boarding:

  • Do not get rid off boarding passes.
  • Ask for the reasons you’re being denied boarding.

Can I claim my flight delay directly to Virgin Australia?

First of all, if you want to claim directly to Virgin Australia, you have to know your chances are scarce, since very often Virgin Australia tries to justify their flight delays with extraordinary circumstances that did not really happen, such as bad weather. Therefore, it’s highly recommendable to funnel your claim through lexority.

Claim Virgin Australia

Deadline to claim a flight: How far back can I claim a flight compensation to Virgin Australia?

Time Limit: 2 to 5 years as a general rule, contingent on the type of law that is applicable in that particular case.

  • Montreal Convention: two years
  • UE Regulation: 2 to 10 years. You must read the civil code for that particular country.

Documentation to claim properly to Virgin Australia:


flight delayed claim Virgin Australia

Boarding pass

cancelled flight claim Virgin Australia


lost baggage claim Virgin Australia


Claim overbooking Virgin Australia

Guidance to claim Virgin Australia

keep safe all Virgin Australia trip documents

Keep the boarding pass and e-ticket Virgin Australia gave you. You don’t want to dispose of them. They are often very useful to claim Virgin Australia.

Virgin Australia flight delays: 3 or more hours

Virgin Australia delay must be higher than 3 hours to be granted a compensation.

Claim Virgin Australia

Overbooked Virgin Australia flight

Virgin Australia Overbooking: When Virgin Australia sells more tickets than the possible number of people they can take.

The overbooking is legal, but you are entitled to a compensation up to € 600.

Virgin Australia aims to avoid empty seats because of no-shows, and this must be legally sanctioned.

When the Virgin Australia passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Virgin Australia refuses them access to the plane.

How do I know how long was Virgin Australia flight delayed?

Virgin Australia delayed flight time

  1. Contact a Lexority specialist to tell you how long the Virgin Australia flight has been delayed without any doubt. You have to be aware that the following webpages are not always accurate and need a payment record.
  2. Use the web where if you register you can see the Virgin Australia status of all flights including those of years ago.
  3. Another way is entering to where you can see the last 7 days Virgin Australia flight delays without registering. If you register you can also see delayed flights from up to 2 years ago.

Advice: When the Virgin Australia delay is very close to 3 hours, Flightradar24 is not 100% accurate, since it shows the time of landing, but not the exit from the plane, which is what the law dictates has to be taken in consideration.