Vietnam Airlines Compensation: Claim flight delay, cancellation or baggage

Vietnam Airlines Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros compensation for a delayed or cancelled flight and € 1.414 for lost luggage.

Vietnam Airlines flight claim compensation: European law and Montreal Convention

Vietnam Airlines European Flight compensation: delay, cancellation and overbooking

Vietnam Airlines European law compensation}

Suitable when any of these two circumstances occur:

  1. When the airline is European or…
  2. When the flight takes off from europe

Compensation summary under European law: Vietnam Airlines delayed, cancelled and overbooked fligh

Summary – Vietnam Airlines flight compensation according to EU 261/2004 Regulation
Flight (km) Vietnam Airlines Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Vietnam Airlines Expenses


Vietnam Airlines damages

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Vietnam Airlines E.g compensation according to European 261 law

  • Flight overbooking from Paris to London: -1.500 km = € 250 + expenses.
  • Flight delay from Tenrife to Bilbao: 1.500 km -3.500 km = € 400 + expenses.
  • Flight overbooking from Rome to India: More than 3.500 km = 600 euros + expenses.

Vietnam Airlines Montreal Convention Compensations for delays, cancellations, overbooking and baggage

Vietnam Airlines delay compensation

Only applicable when these two circumstances happen simultaneously:

  1. All baggage claims even if it is an european airline
  2. When the airline is not European and the flight does not depart from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Montreal Convention brief: Vietnam Airlines compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Vietnam Airlines flight according to the Montreal Convention

Vietnam Airlines lost baggage or delayed luggage compensation

Claim lost baggage Vietnam Airlines

If you want to Claim Vietnam Airlines for luggage delay you can get a compensation of 1.414 euros + expenses.

Summary: Vietnam Airlines lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged € 1.414 = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Vietnam Airlines luggage

Must read: Fill the PIR: Property Irregularity Report to claim for the baggage to Vietnam Airlines

Pir Vietnam Airlines

What is Vietnam Airlines Property Irregularity Report?

The Vietnam Airlines Property Irregularity Report (PIR) number is a unique code that traces your lost or damaged suitcase. It has a combination of 10 letters and numbers and it is necessary to claim to Vietnam Airlines.

  • Number of lost baggages
  • Issue
  • Ref code so that Vietnam Airlines can track the suitcase
  • Flight
  • Date
  • Colour and type
  • Name

The Vietnam Airlines Extraordinary Circumstances

The term ‘extraordinary circumstances’ applies when the delayed or cancelled flight is caused by something uncommon in which a claim receives no compensation. Things like:

  • Security
  • Extreme weather conditions
  • Political or civil unrest
  • A few strikes unrelated to Vietnam Airlines such as baggage handlers

Vietnam Airlines not real Extraordinary Circumstances:

  • Problems with Vietnam Airlines staff
  • Bad weather affecting a previous flight
  • Denied boarding due to an overbooking
  • Vietnam Airlines technical problems

Downgrade at Vietnam Airlines flight?

If you suffer a Vietnam Airlines downgrade, the airline must refund 30% to 75% of the cost of the ticket depending on the flight distance.

Can I claim my delayed flight directly to Vietnam Airlines?

First, if you want to claim directly to Vietnam Airlines, you should know your chances are scarce, since very often Vietnam Airlines tries to justify their flight delays with extraordinary circumstances that did not really happen, like issues with air traffic control. Consequently, it’s highly recommendable to direct your claim through lexority.

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How far back can you go with claiming flight delay compensation to Vietnam Airlines

Deadline to claim a flight to Vietnam Airlines: 2 to 5 years as a general rule, depending on the type of law that is fit in each case.

  • Montreal Convention: two years
  • Regulation 261/2004 of the EU: 2 to 10 years. It is necessary to the civil code for each country.

Documentation to claim correctly to Vietnam Airlines:


delayed flight claim Vietnam Airlines

Boarding pass

flight cancelled claim Vietnam Airlines

Personal ID

luggage flight claim Vietnam Airlines


lost flight claim Vietnam Airlines

Guidance to claim Vietnam Airlines

Inquire about the reason for Vietnam Airlines delay or cancellation

The cause of the delayed flight is important: specially if you don´t have the boarding pass.

Vietnam Airlines flight delays: 3 or more hours

Vietnam Airlines delay must be higher than 3 hours to be granted a compensation.

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Overbooking at Vietnam Airlines flight

Overbooked Vietnam Airlines flight: When Vietnam Airlines sells more tickets than the actual number of people they can take.

The overbooking is legal, but you can be granted up to € 600.

Vietnam Airlines aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

When the Vietnam Airlines passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Vietnam Airlines refuses them access to the plane.

How to calculate the distance between two airports and know the compensation that Vietnam Airlines should pay?

Vietnam Airlines flight distance
In the first place, it is important to take into account that the Vietnam Airlines origin and final destination are measured of the reservation. For this reason, if we have a stop, you don´t have count it. The orthodromic distance (bird flight) between origin and final destination has to be measured.

In this webpage: Distance from you can exactly calculate the kilometers from airport to airport.