SWISS Compensation: Claim flight delay, cancellation or baggage

SWISS Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 compensation for a delayed or cancelled flight and 1.414 euros for lost luggage.

SWISS flight compensation: Eu law and Montreal Convention

SWISS EU Flight compensation: delay, cancellation and overbooking

SWISS EU 261 Law compensation}

Only applicable when any of these two circumstances occur:

  1. When it is an european airline or…
  2. if the flight departs from europe

Compensation summary under Eu law: SWISS delay, cancellation and overbooking

brief – SWISS flight compensation according to EU Regulation
Flight Distance (Km) SWISS Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


SWISS Expenses


SWISS damages


SWISS E.g. compensation according to european law

  • Flight cancellation from Milan to London: Less than 1.500 km = € 250 + expenses.
  • Flight overbooking from Las Palmas to Paris: Between 1.500 km and 3.500 km = 400 euros + expenses.
  • Flight cancellation from Rome to Tokyo: 3.500 km + = € 600 + expenses.

SWISS Montreal Convention Compensations for delays, cancellations, overbooking and baggage

SWISS delay compensation

Suitable when these two circumstances occur simultaneously:

  1. All baggage claims even if the airline is european
  2. When it is not an european airline and the flight does not take off from Europe

Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention

SWISS Montreal Convention Compensation
Compensation Limit of liability Expenses
Baggage € 5.708 = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim SWISS flight according to the Montreal Convention

SWISS lost baggage or delayed luggage compensation

SWISS lost baggage claims

If you Claim SWISS for lost baggage you can get a compensation of € 1.414 + expenses.

Brief: SWISS lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim SWISS luggage

Important: Fill the PIR: Property Irregularity Report to claim for the luggage to SWISS

Property irregularity report SWISS

What is the PIR of SWISS?

The SWISS Property Irregularity Report (PIR) ref number is a unique code that traces your delayed or damaged suitcase. You can find 10 letters and numbers and it is demanded to claim to SWISS.

  • Ref code
  • Flight
  • Number of lost baggages
  • Date
  • Issue
  • Colour and type
  • Name

What you should know about SWISS cancellations

SWISS cancelled flights notified more than 14 days before date of departure:

Julian has received a text from SWISS notifying him that his flight in 18 days is cancelled. He does not have a right to compensation under the Regulation but may seek a refund of his flight cost. If there isn´t proof of mail from SWISS he will be entitled to a compensation too.

SWISS cancellations notified between seven and fourteen days before date of departure:

James has received a message from SWISS telling him that his flight in 9 days is cancelled. He has a right to compensation as his flight was cancelled by SWISS between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than 4 hours after the first scheduled arrival time.

SWISS cancellations notified less than seven days before departure:

Norman has received a text from SWISS notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by SWISS less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

SWISS Flight problem on a Business Trip?

If SWISSsuffers a cancellation, delay or overbooking the passenger is granted the compensation, even if the company paid for the tickets.

Can I claim my flight delay directly to SWISS?

First of all, if you want to claim directly to SWISS, you have to know your chances are very small, since very often SWISS tries to justify their delayed flights with extraordinary circumstances that did not really happen, like bad weather. Consequently, it is highly recommendable to funnel your claim through lexority.


Time limit: How far back can I claim a flight compensation to SWISS?

Time Limit: 2 to 5 years as a general rule, contingent on the type of law that is fit in each case.

  • Montreal Convention: two years
  • UE Regulation: two to ten years. It is necessary to the civil code for each country.

Documents to claim correctly to SWISS:


delay claim SWISS

Boarding pass

Claim cancellation to SWISS


lost baggage claim SWISS


lost flight claim SWISS

Some Tips to claim SWISS

keep safe all SWISS travel documents

Keep your boarding pass and e-ticket SWISS gave you. You should not dispose of them. They are often very useful to claim SWISS.

SWISS flight delays: 3 or more hours

To be entitled to a compensation, SWISS delayed flight must be higher than 3 hours.


SWISS overbooking: is it legal?

SWISS Overbooking: When SWISS sells more tickets than the actual number of people they can take.

The overbooking is legal, but you are entitled to a compensation up to € 600.

SWISS aims to avoid empty seats due to no-shows, and this must be legally sanctioned.

When the SWISS passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but SWISS refuses them access to the plane.

How do I know how long the SWISS flight delay has been?

SWISS delayed flight time

  1. Contact a Lexority lawyer to tell you how long the SWISS flight has been delayed without any doubt. Take in to account that the following websites are not always accurate and need a payment record.
  2. Use the web where if you register you can see the SWISS status of all flights including those of years ago.
  3. Another way is entering to where you can see the last seven days SWISS flight delays without registering. After registration you can also see delayed flights from up to two years ago.

Must read: When the SWISS delay is very close to 3 hours, Flightradar24 is not 100% reliable, since it shows the time of landing, but not the exit from the plane, which is what the regulations says has to be taken in consideration.