SunExpress Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros refund for a delayed or cancelled flight and 1.414 euros for lost luggage.
SunExpress flight compensation: European law and Montreal Convention
SunExpress European Flight compensation: delay, cancellation and overbooking
Only when
- if it is an european airline or…
- if the flight takes off from europe
Compensation outline under EU 261 Law: SunExpress delay, cancellation and overbooking
| Flight (km) | SunExpress Compensation | Claim |
|---|---|---|
| Less than 1.500 km | € 250 | Claim € 250 |
| 1.500 Km – 3.500 Km | € 400 | Claim € 400 |
| + 3.500 Km | € 600 | Claim € 600 |
+
SunExpress Expenses
+
SunExpress damages
SunExpress Example of compensation according to european law
- Flight cancellation from Milan to Zurich: -1.500 km = € 250 + expenses.
- Flight delay from Las Palmas to Belgium: Between 1.500 km and 3.500 km = 400 euros + expenses.
- Flight delay from Portugal to United States: More than 3.500 km = 600 euros + expenses.
SunExpress Compensations under Montreal Convention for delays, cancellations, overbooked flights and baggage
Only applicable when these 2 circumstances occur at the same time:
- All luggage claims even if the airline is european
- When the airline is not European and the flight does not depart from Europe
Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention
| Compensation | Limit of liability | Expenses |
|---|---|---|
| Baggage | € 5.708 = 4.694 SDR (Special Drawing Rights) | Hotels, taxis, tours, other missed flights |
Claim SunExpress flight according to the Montreal Convention
SunExpress lost baggage or delayed luggage compensation
If you Claim SunExpress for lost baggage you can get a compensation of 1.414 euros + expenses.
| Luggage claim | Limit of liability | Expenses |
|---|---|---|
| Lost or damaged | € 1.414 = 1.253 SDR (Special Drawing Rights) | Clothes, cost of the baggage, taxis |
Note: Fill in the PIR to claim for the luggage to SunExpress: Property Irregularity Report
About SunExpress PIR
The SunExpress Property Irregularity Report (PIR) reference is a unique code that tracks your lost or damaged baggage. It has a combination of 10 letters and numbers and it is imperative to claim to SunExpress.
- Number of lost luggages
- Issue
- Ref code so that SunExpress can track the suitcase
- Flight
- Date
- Color and type
- Name
The SunExpress Extraordinary Circumstances
The term ‘extraordinary circumstances’ applies when the delay/cancellation is caused by something uncommon in which a claim receives no compensation. E.g.:
- Security
- Extreme weather conditions
- Political or civil unrest
- A few strikes unrelated to SunExpress like air traffic
SunExpress not real Extraordinary Circumstances:
- Issues with SunExpress staff
- Bad weather affecting a previous flight
- Denied boarding due to the flight being overbooked
- SunExpress technical problems
SunExpress Downgrade
If you suffer a SunExpress downgrade, the airline must refund 30% to 75% of the price of the ticket depending on the flight distance.
Can I claim my delayed flight directly to SunExpress?
First, if you want to claim directly to SunExpress, you have to know your chances are very small, since very often SunExpress tries to justify their flight delays with extraordinary circumstances that did not really happen, like bad weather. Therefore, it is advised to direct your claim through lexority.
How far back can you go with claiming flight delay compensation to SunExpress
Deadline to claim a flight to SunExpress: 2 to 5 years as a general rule, depending on the type of law that is applicable in that particular case.
- Montreal Convention: 2 years
- UE Regulation: 2 to 10 years. You must read the civil code for that particular country.
Documentation to claim correctly to SunExpress:
Reservation email
Boarding pass
ID or pass
Tickets
Some advice to claim SunExpress
Do not accept any offer from SunExpress
Don´t accept any offer from SunExpress that doesn’t match what the EU Law imposes. Read above to check how much money you are legally entitled to.
SunExpress delayed flights for 3 or more hours
SunExpress delay must be higher than 3 hours to be entitled to a compensation.
SunExpress overbooking: is it legal?
Overbooked SunExpress flight: When SunExpress sells more tickets than the possible number of people they can accommodate.
The overbooking is legal, but you are entitled to a compensation up to € 600.
SunExpress aims to avoid empty seats due to no-shows, and this must be legally sanctioned.
Once a SunExpress passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but SunExpress refuses them access to the plane.
How to calculate the distance between 2 airports and know the compensation that SunExpress should pay?
First of all, keep in mind that which is measured is the SunExpress origin and the final destination of the reservation. For this reason, in case we have a stop, you shouldn´t count it. The orthodromic distance (bird flight) between origin and final destination has to be measured.
In this link: https://www.distancesfrom.com/ you can exactly calculate the km from airport to airport.
