SIA Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros compensation for a delayed or cancelled flight and € 1.414 for lost luggage.
SIA flight compensation: European law and Montreal Convention
SIA European Flight compensation: delayed, cancelled and overbooked flight
Only applicable when any of these 2 circumstances occur:
- When it is an european airline or…
- When the flight takes off from europe
Compensation summary under European law: SIA delayed, cancelled and overbooked fligh
| Flight (km) | SIA Compensation | Claim |
|---|---|---|
| – 1.500 km | € 250 | Claim € 250 |
| 1.500 Km – 3.500 Km | € 400 | Claim € 400 |
| More than 3.500 Km | € 600 | Claim € 600 |
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SIA Expenses
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SIA damages
SIA Example of compensation according to European 261 law
- Flight delay from Milan to Brussels: Less than 1.500 km = 250 euros + expenses.
- Flight overbooking from Las Palmas to Bilbao: 1.500 km -3.500 km = 400 euros + expenses.
- Flight delay from Paris to Tokyo: More than 3.500 km = € 600 + expenses.
SIA Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage
Only when these two circumstances occur simultaneously:
- All luggage claims even if the airline is european
- When it is not an european airline and the flight doesn´t take off from Europe
Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention
| Compensation | Limit of liability | Expenses |
|---|---|---|
| Baggage | € 5.708 = 4.694 SDR (Special Drawing Rights) | Hotels, taxis, tours, other missed flights |
Claim SIA flight according to the Montreal Convention
SIA lost baggage or delayed luggage compensation
If you Claim SIA for lost baggage you can get a compensation of € 1.414 + expenses.
| Luggage claim | Limit of liability | Expenses |
|---|---|---|
| Lost or damaged | € 1.414 = 1.253 SDR (Special Drawing Rights) | Clothes, cost of the baggage, taxis |
Important: Fill the PIR: Property Irregularity Report to claim for the baggage to SIA
What is SIA Property Irregularity Report?
The SIA Property Irregularity Report (PIR) reference is a unique code that traces your lost or damaged baggage. You can find 10 letters and numbers and it is required to claim to SIA.
- Number of lost baggages
- Issue
- Reference code so that SIA can trace the suitcase
- Flight
- Date
- Color and type
- Name
The SIA Extraordinary Circumstances
The term ‘extraordinary circumstances’ applies when the delay/cancellation is due to something uncommon in which a claim receives no compensation. Things like:
- Security
- Extreme weather conditions
- Political or civil unrest
- Some strikes not releated to SIA such as baggage handlers
SIA unreal Extraordinary Circumstances:
- Problems with SIA staff
- Bad weather affecting a previous flight
- Denied boarding due to the flight being overbooked
- SIA technical problems
SIA “no show” : is it legal?
“No show” is ilegal. you are granted a compensation for the denied boarding.
Can I claim my flight delay directly to SIA?
First of all, if you want to claim directly to SIA, you have to know your chances are scarce, since very often SIA tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, such as bad weather. Therefore, it’s advised to direct your claim through lexority.
Deadline to claim a flight: How far back can I claim a flight compensation to SIA?
Deadline to claim a flight to SIA: 2 to 5 years as a general rule, contingent on the type of law that is applicable in each case.
- Montreal Convention: two years
- UE Regulation: 2 to 10 years. You must read the civil code for that particular country.
Documentation to claim properly to SIA:
Flight
Boarding pass
Identification
Expenses
Guidance to claim SIA
keep safe all SIA travel documents
Keep your boarding pass and e-ticket SIA gave you. You should not throw them away. They are often very useful to claim SIA.
SIA flight delays: 3 or more hours
To be entitled to a compensation, SIA delayed flight must be higher than 3 hours.
Overbooked SIA flight
Overbooked SIA flight: When SIA sells more tickets than the actual number of people they can accommodate.
The overbooking is legal, but you can get a compensation up to € 600.
SIA aims to avoid empty seats because of no-shows, but this must be legally sanctioned.
Once a SIA passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but SIA refuses them access to the plane.
How to calculate the distance between two airports and know the compensation that SIA should pay?
First of all, it is important to take into account that which is measured is the SIA origin and the final destination of the reservation. For this reason, if we have a stop, you don´t have count it. The orthodromic distance (bird flight) between origin and final destination has to be measured.
In this site: https://www.distancesfrom.com/ you can exactly calculate the km from airport to airport.
