RwandAir Compensation: Claim flight delay, cancellation or baggage

RwandAir Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.

RwandAir flight compensation: EU 261 Law and Montreal Convention

RwandAir European compensation: delay, cancellation and overbooking

RwandAir European law compensation}

Only applicable when any of these two circumstances occur:

  1. When it is an european airline or…
  2. if the flight takes off from europe

Compensation table under European law: RwandAir delay, cancellation and overbooking

Summary – RwandAir flight compensation according to EU Regulation
Flight (km) RwandAir Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


RwandAir Expenses


RwandAir damages

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RwandAir Example of compensation according to European 261 law

  • Flight cancellation from Frankfurt to Zurich: -1.500 km = 250 euros + expenses.
  • Flight cancellation from Las Palmas to Paris: Between 1.500 km and 3.500 km = 400 euros + expenses.
  • Flight cancellation from Paris to United States: More than 3.500 km = € 600 + expenses.

RwandAir Compensations under Montreal Convention for delays, cancellations, overbooked flights and baggage

RwandAir delay compensation

Suitable when these two circumstances occur simultaneously:

  1. All luggage claims even if the airline is european
  2. When it is not an european airline and the flight doesn´t take off from Europe

Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention

RwandAir Montreal Convention Compensation
Compensation Limit of liability Expenses
Baggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim RwandAir flight according to the Montreal Convention

RwandAir lost baggage or delayed luggage compensation

Reclaim lost baggage RwandAir

If you want to Claim RwandAir for luggage delay you can get a compensation of 1.414 euros + expenses.

Table: RwandAir lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim RwandAir luggage

Important: Fill the PIR: Property Irregularity Report to claim for the baggage to RwandAir

Pir RwandAir

What is the meaning of PIR?

A RwandAir Property Irregularity Report (PIR) number is a unique code that traces your delayed or damaged suitcase. It has a combination of 10 letters and numbers and it is required to claim to RwandAir.

  • Reference code
  • Flight code
  • Number of lost suitcase
  • Date
  • Problem
  • Colour and type
  • Name

What the law says about RwandAir cancelled flights

RwandAir cancelled flights notified more than fourteen days before date of departure:

Julian has received a mail from RwandAir notifying him that his flight in 24 days is cancelled. He does not have a right to compensation under the EU 261 law but may seek a refund of his flight cost. If there isn´t proof of text from RwandAir he will be entitled to a compensation too.

RwandAir cancellations notified between 7 and 14 days before date of departure:

James has received a message from RwandAir notifying him that his flight in 12 days is cancelled. He has a right to compensation as his flight was cancelled by RwandAir between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than four hours after the first scheduled arrival time.

RwandAir cancelled flight notified less than 7 days before departure:

James has received a mail from RwandAir notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by RwandAir less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

RwandAir delayed flight on a Business Trip?

If RwandAirflight gets cancelled, overbooked or delayed the passenger is granted the compensation, even if the company paid for the flight.

Can I claim my flight delay directly to RwandAir?

First, if you want to claim directly to RwandAir, you have to know your chances are scarce, since very often RwandAir tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, such as issues with air traffic control. Consequently, it’s highly recommendable to funnel your claim through lexority.

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How far back can you go with claiming flight delay compensation to RwandAir

Time Limit: 2 to 5 years as a general rule, contingent on the type of law that is applicable in that particular case.

  • Montreal Convention: two years
  • Eu law: 2 to 10 years. You must read the civil code for each country.

Documentation to claim properly to RwandAir:

Reservation email

flight delayed claim RwandAir

Boarding pass

cancelled flight claim RwandAir

ID or pass

luggage flight claim RwandAir


Claim overbooking RwandAir

Some Tips to claim RwandAir

Don´t throw your ticket expenses to claim RwandAir

Although RwandAir must refund the expenses, sometimes the airline doesn´t do it. RwandAir is allowed to ask for your receipts as proof before refunding you for the expenses of your flight.

RwandAir delayed flights for 3 or more hours

To be entitled to a compensation, RwandAir delayed flight must be higher than 3 hours.

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RwandAir overbooking: is it legal?

RwandAir Overbooking: When RwandAir sells more tickets than the possible number of people they can take.

The overbooking is legal, but you are entitled to a compensation up to € 600.

RwandAir aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

When the RwandAir passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but RwandAir refuses them access to the plane.

How do I know how long was RwandAir flight delayed?

 claim RwandAir delayed flight

  1. Contact a Lexority specialist to tell you how long was the delay of the RwandAir flight without any doubt. Take in to account that the following websites are not always accurate and need a payment record.
  2. You can use the web Flight Stats where if you register you can see the RwandAir status of all flights including those of years ago.
  3. Another way is to go to Flight Radar where you can see the last seven days RwandAir flight delays without registering. If you register you can also see delayed flights from up to 2 years ago.

Note: When the RwandAir delay is very close to 3 hours, Flightradar24 is not 100% reliable, since it shows the time of landing, but not the exit from the plane, which is what the regulations says has to be taken in consideration.