PIA Compensation: Claim flight delay, cancellation or baggage

PIA Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros refund for a delayed or cancelled flight and € 1.414 for lost luggage.

PIA flight claim compensation: European law and Montreal Convention

PIA European compensation: delay, cancellation and overbooking

PIA EU 261 Law compensation}

Only when any of these two circumstances happen:

  1. if the airline is European or…
  2. if the flight takes off from europe

Compensation brief under Eu law: PIA delay, cancellation and overbooking

brief – PIA flight compensation according to EU 261/2004 Regulation
Flight Distance (Km)PIA CompensationClaim
Less than 1.500 km€ 250Claim € 250
1.500 Km – 3.500 Km€ 400Claim € 400
More than 3.500 Km€ 600Claim € 600


PIA Expenses


PIA damages

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PIA E.g compensation according to European 261 law

  • Flight delay from Milan to Florence: -1.500 km = € 250 + expenses.
  • Flight cancellation from Las Palmas to Paris: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight cancellation from Rome to Cali: More than 3.500 km = 600 euros + expenses.

PIA Compensations under Montreal Convention for delays, cancellations, overbooked flights and baggage

PIA delay compensation

Only applicable when these 2 circumstances happen simultaneously:

  1. All baggage claims even if it is an european airline
  2. When it is not an european airline and the flight doesn´t take off from Europe

Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention

PIA Montreal Convention Compensation
CompensationLimit of liabilityExpenses
Baggage€ 5.708 = 4.694 SDR (Special Drawing Rights)Other flighs, rents, tours, other missed flights

Claim PIA flight according to the Montreal Convention

PIA lost baggage or delayed luggage compensation

Claim lost baggage PIA

If you Claim PIA for luggage delay you can get a compensation of 1.414 euros + expenses.

Table: PIA lost baggage compensation according to the Montreal Convention
Baggage claimLimit of liabilityExpenses
Lost or damaged€ 1.414 = 1.253 SDR (Special Drawing Rights)Clothes, cost of the baggage, taxis

Claim PIA luggage

Must read: Fill in the PIR to claim for the luggage to PIA: Property Irregularity Report



A PIA Property Irregularity Report (PIR) reference number is a unique code that tracks your lost or damaged luggage. It has a combination of 10 letters and numbers and it is needed to claim to PIA.

  • Number of lost baggages
  • Issue
  • Ref code so that PIA can trace the suitcase
  • Flight
  • Date
  • Color and type
  • Name

The PIA Extraordinary Circumstances

The term ‘extraordinary circumstances’ applies when the delay/cancellation is caused by something unexpected in which a claim receives no compensation. E.g.:

  • Security
  • Extreme weather conditions
  • Political or civil unrest
  • Some strikes unrelated to PIA like baggage handlers

PIA not real Extraordinary Circumstances:

  • Problems with PIA staff
  • Bad weather affecting a previous flight
  • Denied boarding due to the flight being overbooked
  • PIA technical problems

PIA “no show” : is it legal?

“No show” is ilegal. You can claim a compensation for the denied boarding.

Can I claim my flight delay directly to PIA?

First of all, if you want to claim directly to PIA, you have to know your chances are very small, since very often PIA tries to justify their flight delays with extraordinary circumstances that didn’t really happen, like issues with air traffic control. Consequently, it’s highly recommendable to funnel your claim through lexority.

Claim PIA

How far back can you go with claiming flight delay compensation to PIA

Time Limit: 2 to 5 years as a general rule, contingent on the type of regulation that is fit in each case.

  • Montreal Convention: two years
  • Regulation 261/2004 of the EU: two to ten years. It is necessary to the civil code for that particular country.

Documents to claim correctly to PIA:

Reservation email

delay claim PIA

Boarding pass

flight cancelled claim PIA

Personal ID

Claim baggage PIA


denied boarding claim PIA

Some Tips to claim PIA

Ask for the reason for PIA delay or cancellation

The cause of the delay is important: specially if you have thrown away the boarding passes.

PIA delayed flights for 3 or more hours

To be entitled to a compensation, PIA delayed flight must be higher than 3 hours.

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PIA overbooking: is it legal?

Overbooked PIA flight: When PIA sells more tickets than the actual number of people they can take.

The overbooking is legal, but you can get a compensation up to € 600.

PIA aims to avoid empty seats because of no-shows, and this must be legally sanctioned.

Once a PIA passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but PIA refuses them access to the plane.

These are your rights to claim PIA

Contact us if you have any question. Here we are if you want to claim for a delayed, cancelled, overbooked flight, or lost baggage to PIA.