Lufthansa Compensation: Claim flight delay, cancellation or baggage

Lufthansa Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and € 1.414 for lost luggage.

Lufthansa flight compensation: European law and Montreal Convention

Lufthansa European Flight compensation: delayed, cancelled and overbooked flight

Lufthansa EU 261 Law compensation}

Suitable when any of these 2 circumstances occur:

  1. if the airline is European or…
  2. When the flight departs from europe

Compensation table under European law: Lufthansa delayed, cancelled and overbooked fligh

Table – Lufthansa flight compensation according to EU 261/2004 Regulation
Flight Distance (Km)Lufthansa CompensationClaim
– 1.500 km€ 250Claim € 250
1.500 Km – 3.500 Km€ 400Claim € 400
+ 3.500 Km€ 600Claim € 600


Lufthansa Expenses


Lufthansa damages

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Lufthansa Example of compensation according to european law

  • Flight delay from Milan to Florence: Less than 1.500 km = 250 euros + expenses.
  • Flight delay from Tenrife to Bilbao: Between 1.500 km and 3.500 km = 400 euros + expenses.
  • Flight cancellation from Brussels to Tokyo: More than 3.500 km = € 600 + expenses.

Lufthansa Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage

Lufthansa delay compensation

Only when these two circumstances happen at the same time:

  1. All luggage claims even if it is an european airline
  2. When it is not an european airline and the flight doesn´t take off from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Lufthansa Montreal Convention Compensation
CompensationLimit of liabilityExpenses
Baggage5.708 euros = 4.694 SDR (Special Drawing Rights)Hotels, taxis, tours, other missed flights

Claim Lufthansa flight according to the Montreal Convention

Lufthansa lost baggage or delayed luggage compensation

Lufthansa lost baggage claims

If you Claim Lufthansa for luggage delay you can get a compensation of 1.414 euros + expenses.

Brief: Lufthansa lost baggage compensation according to the Montreal Convention
Baggage claimLimit of liabilityExpenses
Lost or damaged€ 1.414 = 1.253 SDR (Special Drawing Rights)Clothes, cost of the baggage, taxis

Claim Lufthansa luggage

Important: Fill the PIR: Property Irregularity Report to claim for the luggage to Lufthansa

Pir Lufthansa

What is Lufthansa Property Irregularity Report?

The Lufthansa Property Irregularity Report (PIR) number is a unique code that tracks your lost or damaged baggage. You can find 10 letters and numbers and it is imperative to claim to Lufthansa.

  • Number of lost luggages
  • Type of disruption
  • Reference code so that Lufthansa can trace the suitcase
  • Flight code
  • Date
  • Color and type
  • Name

Read about Lufthansa cancellations

Lufthansa cancellations notified more than fourteen days before date of departure:

James has received a text from Lufthansa telling him that his flight in 24 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there isn´t proof of message from Lufthansa he will be granted a compensation too.

Lufthansa cancellations notified between seven and fourteen days before date of departure:

Julian has received a message from Lufthansa notifying him that his flight in 9 days is cancelled. He has a right to compensation as his flight was cancelled by Lufthansa between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than four hours after the first scheduled arrival time.

Lufthansa cancellations notified less than 7 days before departure:

Norman has received a mail from Lufthansa notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by Lufthansa less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

Lufthansa denied boarding:

  • Do not get rid off boarding passes.
  • Ask for the reasons you’re being denied boarding.

Can I claim my flight delay directly to Lufthansa?

First, if you want to claim directly to Lufthansa, you have to know your chances are scarce, since very often Lufthansa tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as bad weather. Consequently, it is highly recommendable to direct your claim through lexority.

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How far back can you go with claiming flight delay compensation to Lufthansa

Time Limit: 2 to 5 years as a general rule, depending on the type of law that applies in each case.

  • Montreal Convention: two years
  • Eu law: 2 to 10 years. It is necessary to the civil code for that particular country.

Documents to claim successfully to Lufthansa:


Claim delay to Lufthansa

Boarding pass

flight cancelled claim Lufthansa


lost baggage claim Lufthansa


lost flight claim Lufthansa

Guidance to claim Lufthansa

Do not accept any offer from Lufthansa

Don´t accept any offer from Lufthansa that doesn’t match what the EU Regulation 261/2004 dictates. Read above to check the compensation you are legally entitled to.

Lufthansa delayed flights for 3 or more hours

Lufthansa delay must be higher than 3 hours to be entitled to a compensation.

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Lufthansa overbooking: is it legal?

Lufthansa Overbooking: When Lufthansa sells more tickets than the actual number of people they can accommodate.

The overbooking is legal, but you can be granted up to € 600.

Lufthansa aims to avoid empty seats because of no-shows, and this must be legally sanctioned.

Once a Lufthansa passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Lufthansa refuses them access to the plane.

How to calculate the distance between two airports and know the compensation that Lufthansa should pay?

Lufthansa flight distance
In the first place, it is important to take into account that which is measured is the Lufthansa origin and the final destination of the reservation. Therefore, in case we have a stop, you don´t have count it. The orthodromic distance (the shortest distance between two places by plane) between origin and final destination has to be measured.

In this website: you can exactly calculate the km between places.