LATAM Compensation: Claim flight delay, cancellation or baggage

LATAM Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 compensation for a delayed or cancelled flight and 1.414 euros for lost luggage.

LATAM flight claim compensation: Eu law and Montreal Convention

LATAM EU Flight compensation: delay, cancellation and overbooking

LATAM EU 261 Law compensation}

Only applicable when any of these two circumstances happen:

  1. When the airline is European or…
  2. When the flight departs from europe

Compensation review under EU 261 Law: LATAM delayed, cancelled and overbooked fligh

Summary – LATAM flight compensation according to EU 261/2004 Regulation
Flight (km) LATAM Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


LATAM Expenses


LATAM damages


LATAM Example of compensation according to european law

  • Flight delay from Frankfurt to Florence: Less than 1.500 km = 250 euros + expenses.
  • Flight cancellation from Las Palmas to Belgium: 1.500 km -3.500 km = € 400 + expenses.
  • Flight delay from Berlin to Cali: 3.500 km + = 600 euros + expenses.

LATAM Compensations under Montreal Convention for delays, cancellations, overbooking and baggage

LATAM delay compensation

Suitable when these 2 circumstances happen at the same time:

  1. All luggage claims even if it is an european airline
  2. When it is not an european airline and the flight doesn´t depart from Europe

Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention

Montreal Convention outline: LATAM compensation
Compensation Limit of liability Expenses
Baggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim LATAM flight according to the Montreal Convention

LATAM lost baggage or delayed luggage compensation

Claim lost baggage LATAM

If you Claim LATAM for lost baggage you can get a compensation of 1.414 euros + expenses.

Table: LATAM lost baggage compensation according to the Montreal Convention
Luggage claim Limit of liability Expenses
Lost or damaged € 1.414 = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim LATAM baggage

Important: Fill in the PIR to claim for the luggage to LATAM: Property Irregularity Report

Property irregularity report LATAM

What is the PIR of LATAM?

A LATAM Property Irregularity Report (PIR) reference number is a unique code that traces your delayed or damaged suitcase. You can find 10 letters and numbers and it is required to claim to LATAM.

  • Number of lost baggages
  • Type of disruption
  • Ref code so that LATAM can track the suitcase
  • Flight code
  • Date
  • Colour and type
  • Name

Read about LATAM cancellations

LATAM cancelled flights notified more than fourteen days before date of departure:

James has received a mail from LATAM notifying him that his flight in 26 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there is not proof of text from LATAM he will be granted a compensation too.

LATAM cancelled flight notified between 7 and 14 days before date of departure:

John has received a text from LATAM telling him that his flight in 12 days is cancelled. He has a right to compensation as his flight was cancelled by LATAM between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than four hours after the first scheduled arrival time.

LATAM cancelled flight notified less than 7 days before departure:

James has received a mail from LATAM notifying him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by LATAM less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

LATAM denied boarding:

  • Do not throw away boarding passes.
  • Ask why you’re being denied boarding.

Can I claim my flight delay directly to LATAM?

First, if you want to claim directly to LATAM, you should know your chances are scarce, since very often LATAM tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, like bad weather. Therefore, it is highly recommendable to funnel your claim through lexority.


How far back can you go with claiming flight delay compensation to LATAM

Time Limit: 2 to 5 years as a general rule, depending on the type of law that is applicable in that particular case.

  • Montreal Convention: 2 years
  • Regulation 261/2004 of the EU: 2 to 10 years. You must read the civil code for that particular country.

Documents to claim properly to LATAM:

Reservation email

delayed flight claim LATAM

Boarding pass

flight cancelled claim LATAM


lost baggage claim LATAM


denied boarding claim LATAM

Some advice to claim LATAM

Keep all LATAM travel docummentation

keep safe the boarding pass and e-ticket LATAM gave you. You should not dispose of them. They are often very useful to claim LATAM.

LATAM delayed flights for 3 or more hours

LATAM delay must be higher than 3 hours to be entitled to a compensation.


Overbooked LATAM flight

Overbooked LATAM flight: When LATAM sells more tickets than the actual number of passengers they can take.

The overbooking is legal, but you can be granted up to € 600.

LATAM aims to avoid empty seats because of no-shows, and this must be legally sanctioned.

When the LATAM passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but LATAM refuses them access to the plane.

How do I know how long the LATAM flight delay has been?

LATAM delayed flight 3 hours

  1. Have a Lexority specialist to tell you how long the LATAM flight delay was without a doubt. Take in to account that the following websites are not always accurate and need a payment record.
  2. Use the web Flight Stats where if you register you can see the LATAM status of all flights including those of years ago.
  3. Another way is accesing to where you can see the last 7 days LATAM flight delays without registering. If you register you can also see delayed flights from up to two years ago.

Advice: When the LATAM delay is very close to 3 hours, Flightradar24 is not 100% accurate, since it shows the time of landing, but not the exit from the plane, which is what the regulations dictates has to be taken in consideration.