Croatia Airlines Compensation: Claim flight delay, cancellation or baggage

Croatia Airlines Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros compensation for a delayed or cancelled flight and 1.414 euros for lost luggage.

Croatia Airlines flight claim compensation: Eu law and Montreal Convention

Croatia Airlines European compensation: delayed, cancelled and overbooked flight

Croatia Airlines European law compensation}

Only applicable when any of these 2 circumstances occur:

  1. if the airline is European or…
  2. When the flight departs from europe

Compensation summary under EU 261 Law: Croatia Airlines delayed, cancelled and overbooked fligh

review – Croatia Airlines flight compensation according to EU Regulation
Flight (km)Croatia Airlines CompensationClaim
Less than 1.500 km€ 250Claim € 250
1.500 Km – 3.500 Km€ 400Claim € 400
More than 3.500 Km€ 600Claim € 600


Croatia Airlines Expenses


Croatia Airlines damages

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Croatia Airlines Example of compensation according to European 261 law

  • Flight overbooking from Frankfurt to Zurich: Less than 1.500 km = € 250 + expenses.
  • Flight cancellation from Tenrife to Belgium: Between 1.500 km and 3.500 km = € 400 + expenses.
  • Flight overbooking from Portugal to : 3.500 km + = € 600 + expenses.

Croatia Airlines Montreal Convention Compensations for delays, cancellations, overbooking and baggage

Croatia Airlines delay compensation

Only when these 2 circumstances happen simultaneously:

  1. All baggage claims even if the airline is european
  2. When the airline is not European and the flight does not depart from Europe

Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention

Croatia Airlines Montreal Convention Compensation
CompensationLimit of liabilityExpenses
Luggage5.708 euros = 4.694 SDR (Special Drawing Rights)Other flighs, rents, tours, other missed flights

Claim Croatia Airlines flight according to the Montreal Convention

Croatia Airlines lost baggage or delayed luggage compensation

Croatia Airlines lost baggage claims

If you Claim Croatia Airlines for lost baggage you can get a compensation of € 1.414 + expenses.

Summary: Croatia Airlines lost baggage compensation according to the Montreal Convention
Luggage claimLimit of liabilityExpenses
Lost or damaged€ 1.414 = 1.253 SDR (Special Drawing Rights)Clothes, cost of the baggage, taxis

Claim Croatia Airlines luggage

Read: Fill the PIR: Property Irregularity Report to claim for the luggage to Croatia Airlines

Property irregularity report Croatia Airlines

What is Croatia Airlines Property Irregularity Report?

The Croatia Airlines Property Irregularity Report (PIR) reference is a unique code that tracks your lost or damaged baggage. It has a combination of 10 letters and numbers and it is required to claim to Croatia Airlines.

  • Reference code
  • Flight code
  • Number of lost luggages
  • Date
  • Issue
  • Colour and type
  • Name

What you should know about Croatia Airlines cancellations

Croatia Airlines cancelled flights notified more than 14 days before date of departure:

John has received a message from Croatia Airlines telling him that his flight in 20 days is cancelled. He does not have a right to compensation under the EU Regulation but may seek a refund of his flight cost. If there is not proof of message from Croatia Airlines he will be entitled to a compensation too.

Croatia Airlines cancellations notified between seven and fourteen days before date of departure:

John has received a message from Croatia Airlines notifying him that his flight in 13 days is cancelled. He has a right to compensation as his flight was cancelled by Croatia Airlines between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than 4 hours after the first scheduled arrival time.

Croatia Airlines cancelled flight notified less than 7 days before departure:

Norman has received a text from Croatia Airlines notifying him that his flight in 2 days is cancelled. He has a right to compensation as his flight was cancelled by Croatia Airlines less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

Croatia Airlines “no show” : is it legal?

“No show” is ilegal. you are granted a compensation for the denied boarding.

Can I claim my delayed flight directly to Croatia Airlines?

First, if you want to claim directly to Croatia Airlines, you have to know your chances are very small, since very often Croatia Airlines tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, such as bad weather. Consequently, it’s advised to direct your claim through lexority.

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How far back can you go with claiming flight delay compensation to Croatia Airlines

Deadline to claim a flight to Croatia Airlines: 2 to 5 years as a general rule, contingent on the type of law that applies in each case.

  • Montreal Convention: 2 years
  • UE Regulation: 2 to 10 years. It is necessary to the civil code for that particular country.

Documentation to claim correctly to Croatia Airlines:

Reservation email

delayed flight claim Croatia Airlines

Boarding pass

flight cancelled claim Croatia Airlines


luggage flight claim Croatia Airlines


denied boarding claim Croatia Airlines

Some Tips to claim Croatia Airlines

Do not accept any offer from Croatia Airlines

Don´t accept any offer from Croatia Airlines that doesn’t match what the EU 261 Law prescribes. Refer to the sections above to check the compensation you are legally entitled to.

Croatia Airlines flight delays: 3 or more hours

Croatia Airlines delay must be higher than 3 hours to be entitled to a compensation.

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Overbooking at Croatia Airlines flight

Croatia Airlines Overbooking: When Croatia Airlines sells more tickets than the possible number of people they can accommodate.

The overbooking is legal, but you are entitled to a compensation up to € 600.

Croatia Airlines aims to avoid empty seats due to no-shows, but this must be legally sanctioned.

When the Croatia Airlines passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Croatia Airlines refuses them access to the plane.

How do I know how long the Croatia Airlines flight delay has been?

Croatia Airlines flight delay time

  1. Have a Lexority specialist to tell you how long the Croatia Airlines flight delay was without any doubt. You have to be aware that the following sites are not always accurate and need a payment record.
  2. You can use the web where if you register you can see the Croatia Airlines status of all flights including those of years ago.
  3. Another way is entering to where you can see the last 7 days Croatia Airlines flight delays without registering. If you register you can also see delayed flights from up to 2 years ago.

Must read: When the Croatia Airlines delay is very close to three hours, Flightradar24 is not 100% reliable, since it shows the time of landing, but not the exit from the plane, which is what the regulations dictates has to be taken in consideration.