CityJet Compensation: Claim flight delay, cancellation or baggage

CityJet Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros compensation for a delayed or cancelled flight and € 1.414 for lost luggage.

CityJet flight compensation: Eu law and Montreal Convention

CityJet European compensation: delay, cancellation and overbooking

CityJet EU claim compensation}

Only applicable when any of these 2 circumstances occur:

  1. When the airline is European or…
  2. if the flight takes off from europe

Compensation brief under EU 261 Law: CityJet delay, cancellation and overbooking

outline – CityJet flight compensation according to EU 261/2004 Regulation
Flight (km)CityJet CompensationClaim
Less than 1.500 km€ 250Claim € 250
1.500 Km – 3.500 Km€ 400Claim € 400
+ 3.500 Km€ 600Claim € 600


CityJet Expenses


CityJet damages

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CityJet E.g compensation according to European 261 law

  • Flight delay from Frankfurt to Brussels: -1.500 km = 250 euros + expenses.
  • Flight overbooking from Tenrife to Florence: 1.500 km -3.500 km = € 400 + expenses.
  • Flight overbooking from Barcelona to Tokyo: More than 3.500 km = 600 euros + expenses.

CityJet Compensations under Montreal Convention for delays, cancellations, overbooking and baggage

CityJet delay compensation

Suitable when these 2 circumstances occur at the same time:

  1. All luggage claims even if it is an european airline
  2. When it is not an european airline and the flight does not take off from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

CityJet Montreal Convention Compensation
CompensationLimit of liabilityExpenses
Luggage5.708 euros = 4.694 SDR (Special Drawing Rights)Other flighs, rents, tours, other missed flights

Claim CityJet flight according to the Montreal Convention

CityJet lost baggage or delayed luggage compensation

Reclaim lost baggage CityJet

If you want to Claim CityJet for luggage delay you can get a compensation of € 1.414 + expenses.

Table: CityJet lost baggage compensation according to the Montreal Convention
Baggage claimLimit of liabilityExpenses
Lost or damaged€ 1.414 = 1.253 SDR (Special Drawing Rights)Clothes, cost of the baggage, taxis

Claim CityJet luggage

Note: Fill the PIR: Property Irregularity Report to claim for the baggage to CityJet

Property irregularity report CityJet

About CityJet PIR

A CityJet Property Irregularity Report (PIR) reference number is a unique code that tracks your delayed or damaged suitcase. You can find 10 letters and numbers and it is necessary to claim to CityJet.

  • Reference code
  • Flight
  • Number of lost baggages
  • Date
  • Issue
  • Colour and type
  • Name

What you should know about CityJet cancelled flights

CityJet cancelled flights notified more than 14 days before date of departure:

John has received a text from CityJet telling him that his flight in 20 days is cancelled. He does not have a right to compensation under the Eu law but may seek a refund of his flight cost. If there is not proof of mail from CityJet he will be entitled to a compensation too.

CityJet cancellations notified between 7 and 14 days before date of departure:

Norman has received a text from CityJet notifying him that his flight in 8 days is cancelled. He has a right to compensation as his flight was cancelled by CityJet between 7 and 14 days before his departure and his flight departs more than 2 hours before the original scheduled time of departure and arrives more than 4 hours after the original scheduled arrival time.

CityJet cancellations notified less than seven days before departure:

Julian has received a message from CityJet telling him that his flight in two days is cancelled. He has a right to compensation as his flight was cancelled by CityJet less than seven days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

CityJet Flight problem on a Business Trip?

If CityJetsuffers a cancellation, delay or overbooking the passenger is entitled to receive the compensation, even if the company paid for the tickets.

Can I claim my delayed flight directly to CityJet?

First of all, if you want to claim directly to CityJet, you should know your chances are very small, since very often CityJet tries to justify their flight delays with extraordinary circumstances that didn’t really happen, such as issues with air traffic control. Therefore, it is advised to funnel your claim through lexority.

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How far back can you go with claiming flight delay compensation to CityJet

Time Limit: 2 to 5 years as a general rule, contingent on the type of law that is applicable in each case.

  • Montreal Convention: 2 years
  • Eu law: two to ten years. You must read the civil code for each country.

Documentation to claim correctly to CityJet:

Reservation email

delayed flight claim CityJet

Boarding pass

cancelled flight claim CityJet

Personal ID

baggage claim CityJet


lost flight claim CityJet

Guidance to claim CityJet

keep safe all CityJet flight documents

Keep your boarding pass and e-ticket CityJet gave you. You should not get rid of them. They are often very useful to claim CityJet.

CityJet flight delays: 3 or more hours

CityJet delay must be higher than 3 hours to be entitled to a compensation.

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CityJet overbooking: is it legal?

Overbooked CityJet flight: When CityJet sells more tickets than the actual number of people they can take.

The overbooking is legal, but you can be granted up to € 600.

CityJet aims to avoid empty seats due to no-shows, and this must be legally sanctioned.

Once a CityJet passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but CityJet refuses them access to the plane.

Find out the Distance between airports to calculate CityJet compensation

CityJet flight calculate distance
In the first place, it is important to take into account that which is measured is the CityJet origin and the final destination of the reservation. Therefore, if we have a stop, you don´t have count it. The orthodromic distance (the shortest distance between two places by plane) between origin and final destination has to be measured.

In this website: you can exactly calculate the kilometers between places.