China Eastern Compensation: Claim flight delay, cancellation or baggage

China Eastern Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and € 1.414 for lost luggage.

China Eastern flight compensation: EU 261 Law and Montreal Convention

China Eastern EU Flight compensation: delayed, cancelled and overbooked flight

China Eastern European law compensation}

Only when any of these two circumstances occur:

  1. When it is an european airline or…
  2. if the flight takes off from europe

Compensation summary under Eu law: China Eastern delay, cancellation and overbooking

Summary – China Eastern flight compensation according to EU Regulation
Flight (km) China Eastern Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


China Eastern Expenses


China Eastern damages

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China Eastern Example of compensation according to European 261 law

  • Flight cancellation from Milan to London: Less than 1.500 km = € 250 + expenses.
  • Flight cancellation from Tenrife to Paris: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight overbooking from Rome to Tokyo: More than 3.500 km = € 600 + expenses.

China Eastern Montreal Convention Compensations for delays, cancellations, overbooking and baggage

China Eastern delay compensation

Suitable when these two circumstances happen simultaneously:

  1. All baggage claims even if it is an european airline
  2. When the airline is not European and the flight doesn´t take off from Europe

Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention

China Eastern Montreal Convention Compensation
Compensation Limit of liability Expenses
Baggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim China Eastern flight according to the Montreal Convention

China Eastern lost baggage or delayed luggage compensation

Reclaim lost baggage China Eastern

If you Claim China Eastern for luggage delay you can get a compensation of € 1.414 + expenses.

Table: China Eastern lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim China Eastern luggage

Must read: Fill the PIR: Property Irregularity Report to claim for the baggage to China Eastern

Property irregularity report China Eastern

What is the meaning of PIR?

The China Eastern Property Irregularity Report (PIR) ref number is a unique code that tracks your delayed or damaged luggage. It has a combination of 10 letters and numbers and it is imperative to claim to China Eastern.

  • Ref code
  • Flight
  • Number of lost luggages
  • Date
  • Type of disruption
  • Color and type
  • Name

The China Eastern Extraordinary Circumstances

The term ‘extraordinary circumstances’ applies when the delayed or cancelled flight is caused by something unusual in which a claim receives no compensation. Example:

  • Security
  • Extreme weather conditions
  • Political or civil unrest
  • A few strikes not releated to China Eastern like baggage handlers

China Eastern not real Extraordinary Circumstances:

  • Issues with China Eastern staff
  • Bad weather affecting a previous flight
  • Denied boarding due to the flight being overbooked
  • China Eastern technical problems

China Eastern Flight Disruption on a Business Trip?

If China Easternflight gets cancelled, overbooked or delayed the passenger is entitled to receive the compensation, even if the company paid for the tickets.

Can I claim my delayed flight directly to China Eastern?

First of all, if you want to claim directly to China Eastern, you should know your chances are very small, since very often China Eastern tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as bad weather. Therefore, it is advised to direct your claim through lexority.

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Deadline to claim a flight: How far back can I claim a flight compensation to China Eastern?

Time Limit: 2 to 5 years as a general rule, depending on the type of regulation that is applicable in each case.

  • Montreal Convention: 2 years
  • UE Regulation: two to ten years. It is necessary to the civil code for each country.

Documentation to claim properly to China Eastern:


delay claim China Eastern

Boarding pass

Claim cancellation to China Eastern


lost baggage claim China Eastern


denied boarding claim China Eastern

Some advice to claim China Eastern

Ask the reason why China Eastern flight got delayed or cancelled

The reason of the delay is important: principally if you don´t have the boarding passes.

China Eastern flight delays: 3 or more hours

To be entitled to a compensation, China Eastern delayed flight must be higher than 3 hours.

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China Eastern overbooking: is it legal?

Overbooked China Eastern flight: When China Eastern sells more tickets than the actual number of passengers they can accommodate.

The overbooking is legal, but you are entitled to a compensation up to € 600.

China Eastern aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

When the China Eastern passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but China Eastern refuses them access to the plane.

These are your rights to claim China Eastern

If you have any question. Here we are if you want to claim for a delayed, cancelled, overbooked flight, or lost baggage to China Eastern.