Azul Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros compensation for a delayed or cancelled flight and € 1.414 for lost luggage.
Azul flight compensation: Eu law and Montreal Convention
Azul European compensation: delayed, cancelled and overbooked flight
Suitable when
- if it is an european airline or…
- if the flight takes off from europe
Compensation review under European law: Azul delayed, cancelled and overbooked fligh
| Flight (km) | Azul Compensation | Claim |
|---|---|---|
| – 1.500 km | € 250 | Claim € 250 |
| 1.500 Km – 3.500 Km | € 400 | Claim € 400 |
| + 3.500 Km | € 600 | Claim € 600 |
+
Azul Expenses
+
Azul damages
Azul Example of compensation according to European 261 law
- Flight cancellation from Frankfurt to Florence: Less than 1.500 km = 250 euros + expenses.
- Flight delay from Tenrife to Bilbao: 1.500 km -3.500 km = € 400 + expenses.
- Flight delay from Portugal to United States: More than 3.500 km = € 600 + expenses.
Azul Montreal Convention Compensations for delays, cancellations, overbooked flights and baggage
Suitable when these two circumstances happen simultaneously:
- All luggage claims even if the airline is european
- When the airline is not European and the flight doesn´t take off from Europe
Compensation table for flight delays, cancellations, or overbooking according to the Montreal Convention
| Compensation | Limit of liability | Expenses |
|---|---|---|
| Luggage | € 5.708 = 4.694 SDR (Special Drawing Rights) | Other flighs, rents, tours, other missed flights |
Claim Azul flight according to the Montreal Convention
Azul lost baggage or delayed luggage compensation
If you Claim Azul for luggage delay you can get a compensation of € 1.414 + expenses.
| Baggage claim | Limit of liability | Expenses |
|---|---|---|
| Lost or damaged | € 1.414 = 1.253 SDR (Special Drawing Rights) | Clothes, cost of the baggage, taxis |
Read: Fill the PIR: Property Irregularity Report to claim for the luggage to Azul
What is the PIR of Azul?
A Azul Property Irregularity Report (PIR) reference number is a unique code that tracks your delayed or damaged suitcase. You can find 10 letters and numbers and it is imperative to claim to Azul.
- Number of lost luggages
- Type of disruption
- Ref code so that Azul can trace the suitcase
- Flight code
- Date
- Color and type
- Name
About Azul cancelled flights
Azul cancelled flights notified more than fourteen days before date of departure:
Julian has received a mail from Azul notifying him that his flight in 26 days is cancelled. He does not have a right to compensation under the EU 261 law but may seek a refund of his flight cost. If there isn´t proof of message from Azul he will be granted a compensation too.
Azul cancelled flight notified between 7 and 14 days before date of departure:
Julian has received a mail from Azul notifying him that his flight in 8 days is cancelled. He has a right to compensation as his flight was cancelled by Azul between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than four hours after the original scheduled arrival time.
Azul cancelled flight notified less than 7 days before departure:
Julian has received a mail from Azul notifying him that his flight in 2 days is cancelled. He has a right to compensation as his flight was cancelled by Azul less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.
Azul Downgrade
If you suffer a Azul downgrade, the airline must refund 30% to 75% of the price of the ticket depending on the flight distance.
Can I claim my flight delay directly to Azul?
First of all, if you want to claim directly to Azul, you have to know your chances are scarce, since very often Azul tries to justify their flight delays with extraordinary circumstances that did not really happen, such as issues with air traffic control. Consequently, it’s highly recommendable to direct your claim through lexority.
Deadline to claim a flight: How far back can I claim a flight compensation to Azul?
Deadline to claim a flight to Azul: 2 to 5 years as a general rule, depending on the type of regulation that applies in each case.
- Montreal Convention: two years
- UE Regulation: two to ten years. You must read the civil code for each country.
Documentation to claim correctly to Azul:
Reservation
Boarding pass
Identification
Receipts
Guidance to claim Azul
Ask for the reason for Azul delay or cancellation
The cause of the delayed flight is important: mainly if you have thrown away the boarding pass.
Azul delayed flights for 3 or more hours
To be entitled to a compensation, Azul delayed flight must be higher than 3 hours.
Overbooking at Azul flight
Overbooked Azul flight: When Azul sells more tickets than the possible number of people they can take.
The overbooking is legal, but you can get a compensation up to € 600.
Azul aims to avoid empty seats due to no-shows, but this must be legally sanctioned.
Once a Azul passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Azul refuses them access to the plane.
These are your rights to claim Azul
Contact us if you have any question. Here we are if you want to claim for a delayed, cancelled, overbooked flight, or lost baggage to Azul.
