Avianca Compensation: Claim flight delay, cancellation or baggage

Avianca Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 compensation for a delayed or cancelled flight and 1.414 euros for lost luggage.

Avianca flight claim compensation: European law and Montreal Convention

Avianca European Flight compensation: delayed, cancelled and overbooked flight

Avianca EU claim compensation}

Only applicable when any of these two circumstances occur:

  1. if it is an european airline or…
  2. if the flight takes off from europe

Compensation table under EU 261 Law: Avianca delay, cancellation and overbooking

Summary – Avianca flight compensation according to EU 261/2004 Regulation
Flight (km) Avianca Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Avianca Expenses


Avianca damages

Claim Avianca

Avianca E.g. compensation according to european law

  • Flight cancellation from Frankfurt to Florence: -1.500 km = 250 euros + expenses.
  • Flight delay from Tenrife to Paris: Between 1.500 km and 3.500 km = € 400 + expenses.
  • Flight delay from Portugal to Kyoto: 3.500 km + = 600 euros + expenses.

Avianca Compensations under Montreal Convention for delays, cancellations, overbooked flights and baggage

Avianca delay compensation

Only when these 2 circumstances occur at the same time:

  1. All baggage claims even if it is an european airline
  2. When it is not an european airline and the flight does not take off from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Montreal Convention brief: Avianca compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Avianca flight according to the Montreal Convention

Avianca lost baggage or delayed luggage compensation

Claim lost baggage Avianca

If you want to Claim Avianca for luggage delay you can get a compensation of 1.414 euros + expenses.

Summary: Avianca lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Avianca luggage

Note: Fill in the PIR to claim for the luggage to Avianca: Property Irregularity Report

Property irregularity report Avianca

What is Avianca PIR?

A Avianca Property Irregularity Report (PIR) ref number is a unique code that tracks your lost or damaged suitcase. It has a combination of 10 letters and numbers and it is needed to claim to Avianca.

  • Reference code
  • Flight
  • Number of lost suitcase
  • Date
  • Issue
  • Color and type
  • Name

The Avianca Extraordinary Circumstances

The term ‘extraordinary circumstances’ is applicable when the delay/cancellation is due to something unusual in which a claim receives no compensation. Such as:

  • Security
  • Really bad weather conditions
  • Political or civil unrest
  • A few strikes not releated to Avianca such as baggage handlers

Avianca unreal Extraordinary Circumstances:

  • Problems with Avianca staff
  • Bad weather affecting a previous flight
  • Denied boarding due to the flight being overbooked
  • Avianca technical problems

Avianca delayed flight on a Business Trip?

If Aviancaflight gets cancelled, overbooked or delayed the passenger is entitled to receive the compensation, even if the company paid for the flight.

Can I claim my flight delay directly to Avianca?

First, if you want to claim directly to Avianca, you should know your chances are very small, since very often Avianca tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as issues with air traffic control. Consequently, it’s advised to direct your claim through lexority.

Claim Avianca

How far back can you go with claiming flight delay compensation to Avianca

Time Limit: 2 to 5 years as a general rule, depending on the type of regulation that is applicable in each case.

  • Montreal Convention: two years
  • Regulation 261/2004 of the EU: 2 to 10 years. It is necessary to the civil code for that particular country.

Documents to claim correctly to Avianca:


flight delayed claim Avianca

Boarding pass

Claim cancellation to Avianca


baggage claim Avianca


lost flight claim Avianca

Some Tips to claim Avianca

Be carefull with the offers of Avianca

Do not accept any offer from Avianca that doesn’t match what the EU 261 Law dictates. Refer to the sections above to check the compensation you are legally entitled to.

Avianca delayed flights for 3 or more hours

To be entitled to a compensation, Avianca delayed flight must be higher than 3 hours.

Claim Avianca

Overbooking at Avianca flight

Avianca Overbooking: When Avianca sells more tickets than the possible number of passengers they can accommodate.

The overbooking is legal, but you can get a compensation up to € 600.

Avianca aims to avoid empty seats due to no-shows, but this must be legally sanctioned.

When the Avianca passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Avianca refuses them access to the plane.

How to calculate the distance between two airports and know the compensation that Avianca should pay?

Avianca flight calculate distance
In the first place, it is important to take into account that the Avianca origin and final destination are measured of the reservation. For this reason, if we have a stop, you shouldn´t count it. The orthodromic distance (the shortest distance between two places by plane) between origin and final destination has to be measured.

In this site: you can exactly calculate the kilometers between places.