Austrian Compensation: Claim flight delay, cancellation or baggage

Austrian Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros compensation for a delayed or cancelled flight and € 1.414 for lost luggage.

Austrian flight claim compensation: EU 261 Law and Montreal Convention

Austrian European Flight compensation: delay, cancellation and overbooking

Austrian European law compensation}

Only when any of these 2 circumstances occur:

  1. When it is an european airline or…
  2. When the flight departs from europe

Compensation review under European law: Austrian delay, cancellation and overbooking

outline – Austrian flight compensation according to EU 261/2004 Regulation
Flight (km) Austrian Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


Austrian Expenses


Austrian damages

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Austrian Example of compensation according to european law

  • Flight cancellation from Milan to Brussels: Less than 1.500 km = € 250 + expenses.
  • Flight overbooking from Tenrife to Paris: 1.500 km -3.500 km = 400 euros + expenses.
  • Flight overbooking from Barcelona to United States: 3.500 km + = € 600 + expenses.

Austrian Montreal Convention Compensations for delays, cancellations, overbooking and baggage

Austrian delay compensation

Only when these two circumstances happen simultaneously:

  1. All luggage claims even if it is an european airline
  2. When it is not an european airline and the flight does not take off from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Montreal Convention table: Austrian compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Austrian flight according to the Montreal Convention

Austrian lost baggage or delayed luggage compensation

Austrian lost baggage claims

If you want to Claim Austrian for lost baggage you can get a compensation of 1.414 euros + expenses.

Review: Austrian lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Austrian baggage

Read: Fill in the PIR to claim for the luggage to Austrian: Property Irregularity Report

Property irregularity report Austrian

What is the meaning of PIR?

The Austrian Property Irregularity Report (PIR) reference is a unique code that tracks your lost or damaged luggage. You can find 10 letters and numbers and it is demanded to claim to Austrian.

  • Number of lost baggages
  • Problem
  • Ref code so that Austrian can trace the suitcase
  • Flight
  • Date
  • Color and type
  • Name

The Austrian Extraordinary Circumstances

The term ‘extraordinary circumstances’ applies when the delay/cancellation is caused by something unusual in which a claim receives no compensation. E.g.:

  • Security
  • Extreme weather conditions
  • War
  • Some strikes unrelated to Austrian like baggage handlers

Austrian not real Extraordinary Circumstances:

  • Problems with Austrian staff
  • Bad weather affecting a previous flight
  • Denied boarding due to an overbooking
  • Austrian technical problems

Austrian denied boarding:

  • Do not get rid off boarding passes.
  • Ask why you’re being denied boarding.

Can I claim my flight delay directly to Austrian?

First, if you want to claim directly to Austrian, you should know your chances are very small, since very often Austrian tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as bad weather. Therefore, it’s highly recommendable to direct your claim through lexority.

Claim Austrian

Time limit: How far back can I claim a flight compensation to Austrian?

Time Limit: 2 to 5 years as a general rule, depending on the type of regulation that is fit in that particular case.

  • Montreal Convention: 2 years
  • UE Regulation: two to ten years. You must read the civil code for that particular country.

Documents to claim successfully to Austrian:

Reservation email

delay claim Austrian

Boarding pass

Claim cancellation to Austrian

Personal ID

lost baggage claim Austrian


Claim overbooking Austrian

Guidance to claim Austrian

Don´t throw your ticket expenses to claim Austrian

Although Austrian should refund the expenses, sometimes the airline doesn´t do it. Austrian is allowed to ask for your receipts as proof before refunding you for the extra costs of your flight.

Austrian delayed flights for 3 or more hours

Austrian delay must be higher than 3 hours to be entitled to a compensation.

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Austrian overbooking: is it legal?

Austrian Overbooking: When Austrian sells more tickets than the actual number of passengers they can take.

The overbooking is legal, but you can be granted up to € 600.

Austrian aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

Once a Austrian passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Austrian refuses them access to the plane.

How do I know how long the Austrian flight delay has been?

Austrian delayed flight time

  1. Contact a Lexority attorney to tell you how long was the delay of the Austrian flight without any doubt. You have to be aware that the following tools are not always accurate and need a payment record.
  2. Use the web Flight Stats where if you register you can see the Austrian status of all flights including those of years ago.
  3. Another way is entering to where you can see the last seven days Austrian flight delays without registering. After registration you can also see delayed flights from up to 2 years ago.

Advice: When the Austrian delay is very close to three hours, Flightradar24 is not 100% reliable, since it shows the time of landing, but not the exit from the plane, which is what the law imposes has to be taken in consideration.