Air Austral Compensation: Claim flight delay, cancellation or baggage

Air Austral Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros refund for a delayed or cancelled flight and € 1.414 for lost luggage.

Air Austral flight compensation: European law and Montreal Convention

Air Austral EU Flight compensation: delay, cancellation and overbooking

Air Austral EU claim compensation}

Only when any of these two circumstances happen:

  1. if the airline is European or…
  2. if the flight takes off from europe

Compensation outline under European law: Air Austral delay, cancellation and overbooking

brief – Air Austral flight compensation according to EU Regulation
Flight (km) Air Austral Compensation Claim
Less than 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
More than 3.500 Km € 600 Claim € 600


Air Austral Expenses


Air Austral damages

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Air Austral E.g. compensation according to european law

  • Flight cancellation from Frankfurt to London: -1.500 km = 250 euros + expenses.
  • Flight cancellation from Las Palmas to Belgium: Between 1.500 km and 3.500 km = € 400 + expenses.
  • Flight overbooking from Norway to Cali: More than 3.500 km = 600 euros + expenses.

Air Austral Montreal Convention Compensations for delays, cancellations, overbooking and baggage

Air Austral delay compensation

Only applicable when these 2 circumstances occur at the same time:

  1. All baggage claims even if the airline is european
  2. When the airline is not European and the flight doesn´t take off from Europe

Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention

Montreal Convention review: Air Austral compensation
Compensation Limit of liability Expenses
Baggage € 5.708 = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Air Austral flight according to the Montreal Convention

Air Austral lost baggage or delayed luggage compensation

Air Austral lost baggage claims

If you Claim Air Austral for luggage delay you can get a compensation of € 1.414 + expenses.

Review: Air Austral lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Air Austral luggage

Read: Fill the PIR: Property Irregularity Report to claim for the baggage to Air Austral

Pir Air Austral

What is the meaning of PIR?

The Air Austral Property Irregularity Report (PIR) reference is a unique code that tracks your lost or damaged luggage. You can find 10 letters and numbers and it is needed to claim to Air Austral.

  • Number of lost baggages
  • Problem
  • Reference code so that Air Austral can trace the suitcase
  • Flight
  • Date
  • Color and type
  • Name

The Air Austral Extraordinary Circumstances

The term ‘extraordinary circumstances’ is applicable when the delayed or cancelled flight is due to something unusual in which a claim receives no compensation. Example:

  • Security
  • Extreme weather conditions
  • War
  • A few strikes unrelated to Air Austral like baggage handlers

Air Austral unreal Extraordinary Circumstances:

  • Issues with Air Austral staff
  • Bad weather affecting a previous flight
  • Denied boarding due to the flight being overbooked
  • Air Austral technical problems

Air Austral Flight problem on a Business Trip?

If Air Australflight gets cancelled, overbooked or delayed the passenger is entitled to receive the compensation, even if the company paid for the tickets.

Can I claim my flight delay directly to Air Austral?

First of all, if you want to claim directly to Air Austral, you have to know your chances are scarce, since very often Air Austral tries to justify their flight delays with extraordinary circumstances that did not really happen, such as issues with air traffic control. Consequently, it is advised to direct your claim through lexority.

Claim Air Austral

Time limit: How far back can I claim a flight compensation to Air Austral?

Deadline to claim a flight to Air Austral: 2 to 5 years as a general rule, contingent on the type of regulation that applies in that particular case.

  • Montreal Convention: two years
  • Regulation 261/2004 of the EU: 2 to 10 years. You must read the civil code for each country.

Documentation to claim correctly to Air Austral:


Claim delay to Air Austral

Boarding pass

Claim cancellation to Air Austral

ID or pass

luggage flight claim Air Austral


denied boarding claim Air Austral

Guidance to claim Air Austral

Keep ticket expenses to claim Air Austral

Although Air Austral should refund the expenses, sometimes the airline doesn´t do it. Air Austral is allowed to ask for your receipts as proof before refunding you for the extra costs of your trip.

Air Austral flight delays: 3 or more hours

To be entitled to a compensation, Air Austral delayed flight must be higher than 3 hours.

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Overbooked Air Austral flight

Overbooked Air Austral flight: When Air Austral sells more tickets than the possible number of people they can accommodate.

The overbooking is legal, but you are entitled to a compensation up to € 600.

Air Austral aims to avoid empty seats due to no-shows, and this must be legally sanctioned.

When the Air Austral passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Air Austral refuses them access to the plane.

Find out the Distance between airports to calculate Air Austral compensation

Air Austral calculate km flight
In the first place, it is important to take into account that the Air Austral origin and final destination are measured of the reservation. So, if we have a stop, you shouldn´t count it. The orthodromic distance (the shortest distance between 2 places by plane) between origin and final destination has to be measured.

In this webpage: you can exactly calculate the km between places.