Air Austral Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros refund for a delayed or cancelled flight and € 1.414 for lost luggage.
Air Austral flight compensation: European law and Montreal Convention
Air Austral EU Flight compensation: delay, cancellation and overbooking
Only when any of these two circumstances happen:
- if the airline is European or…
- if the flight takes off from europe
Compensation outline under European law: Air Austral delay, cancellation and overbooking
| Flight (km) | Air Austral Compensation | Claim |
|---|---|---|
| Less than 1.500 km | € 250 | Claim € 250 |
| 1.500 Km – 3.500 Km | € 400 | Claim € 400 |
| More than 3.500 Km | € 600 | Claim € 600 |
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Air Austral Expenses
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Air Austral damages
Air Austral E.g. compensation according to european law
- Flight cancellation from Frankfurt to London: -1.500 km = 250 euros + expenses.
- Flight cancellation from Las Palmas to Belgium: Between 1.500 km and 3.500 km = € 400 + expenses.
- Flight overbooking from Norway to Cali: More than 3.500 km = 600 euros + expenses.
Air Austral Montreal Convention Compensations for delays, cancellations, overbooking and baggage
Only applicable when these 2 circumstances occur at the same time:
- All baggage claims even if the airline is european
- When the airline is not European and the flight doesn´t take off from Europe
Compensation table for flight delays, cancellations, or overbooked flight according to the Montreal Convention
| Compensation | Limit of liability | Expenses |
|---|---|---|
| Baggage | € 5.708 = 4.694 SDR (Special Drawing Rights) | Hotels, taxis, tours, other missed flights |
Claim Air Austral flight according to the Montreal Convention
Air Austral lost baggage or delayed luggage compensation
If you Claim Air Austral for luggage delay you can get a compensation of € 1.414 + expenses.
| Baggage claim | Limit of liability | Expenses |
|---|---|---|
| Lost or damaged | 1.414 euros = 1.253 SDR (Special Drawing Rights) | Clothes, cost of the baggage, taxis |
Read: Fill the PIR: Property Irregularity Report to claim for the baggage to Air Austral
What is the meaning of PIR?
The Air Austral Property Irregularity Report (PIR) reference is a unique code that tracks your lost or damaged luggage. You can find 10 letters and numbers and it is needed to claim to Air Austral.
- Number of lost baggages
- Problem
- Reference code so that Air Austral can trace the suitcase
- Flight
- Date
- Color and type
- Name
The Air Austral Extraordinary Circumstances
The term ‘extraordinary circumstances’ is applicable when the delayed or cancelled flight is due to something unusual in which a claim receives no compensation. Example:
- Security
- Extreme weather conditions
- War
- A few strikes unrelated to Air Austral like baggage handlers
Air Austral unreal Extraordinary Circumstances:
- Issues with Air Austral staff
- Bad weather affecting a previous flight
- Denied boarding due to the flight being overbooked
- Air Austral technical problems
Air Austral Flight problem on a Business Trip?
If Air Australflight gets cancelled, overbooked or delayed the passenger is entitled to receive the compensation, even if the company paid for the tickets.
Can I claim my flight delay directly to Air Austral?
First of all, if you want to claim directly to Air Austral, you have to know your chances are scarce, since very often Air Austral tries to justify their flight delays with extraordinary circumstances that did not really happen, such as issues with air traffic control. Consequently, it is advised to direct your claim through lexority.
Time limit: How far back can I claim a flight compensation to Air Austral?
Deadline to claim a flight to Air Austral: 2 to 5 years as a general rule, contingent on the type of regulation that applies in that particular case.
- Montreal Convention: two years
- Regulation 261/2004 of the EU: 2 to 10 years. You must read the civil code for each country.
Documentation to claim correctly to Air Austral:
Flight
Boarding pass
ID or pass
Receipts
Guidance to claim Air Austral
Keep ticket expenses to claim Air Austral
Although Air Austral should refund the expenses, sometimes the airline doesn´t do it. Air Austral is allowed to ask for your receipts as proof before refunding you for the extra costs of your trip.
Air Austral flight delays: 3 or more hours
To be entitled to a compensation, Air Austral delayed flight must be higher than 3 hours.
Overbooked Air Austral flight
Overbooked Air Austral flight: When Air Austral sells more tickets than the possible number of people they can accommodate.
The overbooking is legal, but you are entitled to a compensation up to € 600.
Air Austral aims to avoid empty seats due to no-shows, and this must be legally sanctioned.
When the Air Austral passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Air Austral refuses them access to the plane.
Find out the Distance between airports to calculate Air Austral compensation
In the first place, it is important to take into account that the Air Austral origin and final destination are measured of the reservation. So, if we have a stop, you shouldn´t count it. The orthodromic distance (the shortest distance between 2 places by plane) between origin and final destination has to be measured.
In this webpage: https://www.distancesfrom.com/ you can exactly calculate the km between places.
