Air Astana Compensation: Claim flight delay, cancellation or baggage

Air Astana Compensation: Claim flight delay, cancellation or lost baggage. Get up to 600 euros refund for a delayed or cancelled flight and 1.414 euros for lost luggage.

Air Astana flight claim compensation: Eu law and Montreal Convention

Air Astana European Flight compensation: delay, cancellation and overbooking

Air Astana EU 261 Law compensation}

Only when any of these 2 circumstances occur:

  1. When it is an european airline or…
  2. When the flight takes off from europe

Compensation outline under European law: Air Astana delay, cancellation and overbooking

Summary – Air Astana flight compensation according to EU Regulation
Flight Distance (Km) Air Astana Compensation Claim
– 1.500 km € 250 Claim € 250
1.500 Km – 3.500 Km € 400 Claim € 400
+ 3.500 Km € 600 Claim € 600


Air Astana Expenses


Air Astana damages

Claim Air Astana

Air Astana E.g. compensation according to european law

  • Flight delay from Milan to Brussels: Less than 1.500 km = € 250 + expenses.
  • Flight overbooking from Tenrife to Bilbao: Between 1.500 km and 3.500 km = 400 euros + expenses.
  • Flight cancellation from Portugal to Cali: More than 3.500 km = 600 euros + expenses.

Air Astana Compensations under Montreal Convention for delays, cancellations, overbooking and baggage

Air Astana delay compensation

Only when these two circumstances happen at the same time:

  1. All baggage claims even if the airline is european
  2. When the airline is not European and the flight doesn´t take off from Europe

Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention

Montreal Convention brief: Air Astana compensation
Compensation Limit of liability Expenses
Luggage 5.708 euros = 4.694 SDR (Special Drawing Rights) Hotels, taxis, tours, other missed flights

Claim Air Astana flight according to the Montreal Convention

Air Astana lost baggage or delayed luggage compensation

Reclaim lost baggage Air Astana

If you Claim Air Astana for baggage delay you can get a compensation of € 1.414 + expenses.

Brief: Air Astana lost baggage compensation according to the Montreal Convention
Baggage claim Limit of liability Expenses
Lost or damaged 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis

Claim Air Astana baggage

Important: Fill the PIR: Property Irregularity Report to claim for the luggage to Air Astana

Property irregularity report Air Astana

What is the PIR of Air Astana?

A Air Astana Property Irregularity Report (PIR) reference number is a unique code that traces your delayed or damaged baggage. It has a combination of 10 letters and numbers and it is required to claim to Air Astana.

  • Number of lost luggages
  • Problem
  • Reference code so that Air Astana can trace the suitcase
  • Flight
  • Date
  • Color and type
  • Name

The Air Astana Extraordinary Circumstances

The term ‘extraordinary circumstances’ is applicable when the delayed or cancelled flight is due to something unusual in which a claim receives no compensation. Example:

  • Security
  • Extreme weather conditions
  • War
  • Some strikes not releated to Air Astana such as baggage handlers

Air Astana unreal Extraordinary Circumstances:

  • Problems with Air Astana staff
  • Bad weather affecting a previous flight
  • Denied boarding due to an overbooking
  • Air Astana technical problems

Air Astana delayed flight on a Business Trip?

If Air Astanasuffers a cancellation, delay or overbooking the passenger is entitled to receive the compensation, even if the company paid for the tickets.

Can I claim my flight delay directly to Air Astana?

First, if you want to claim directly to Air Astana, you should know your chances are scarce, since very often Air Astana tries to justify their delayed flights with extraordinary circumstances that didn’t really happen, like issues with air traffic control. Therefore, it’s advised to funnel your claim through lexority.

Claim Air Astana

Time limit: How far back can I claim a flight compensation to Air Astana?

Time Limit: 2 to 5 years as a general rule, depending on the type of law that is fit in each case.

  • Montreal Convention: 2 years
  • Eu law: 2 to 10 years. You must read the civil code for each country.

Documentation to claim correctly to Air Astana:

Reservation email

delay claim Air Astana

Boarding pass

cancellation claim Air Astana

Personal ID

lost baggage claim Air Astana


Claim overbooking Air Astana

Some advice to claim Air Astana

Ask for the reason for Air Astana delay or cancellation

The reason of the delay is critical: principally if you don´t have the boarding passes.

Air Astana delayed flights for 3 or more hours

Air Astana delay must be higher than 3 hours to be entitled to a compensation.

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Air Astana overbooking: is it legal?

Air Astana Overbooking: When Air Astana sells more tickets than the possible number of passengers they can accommodate.

The overbooking is legal, but you can get a compensation up to € 600.

Air Astana aims to avoid empty seats due to no-shows, and this must be legally sanctioned.

When the Air Astana passenger has received a reservation or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Air Astana refuses them access to the plane.

How to calculate the distance between two airports and know the compensation that Air Astana should pay?

Air Astana flight calculate distance
First of all, it is important to take into account that which is measured is the Air Astana origin and the final destination of the reservation. Therefore, if we have a stop, you don´t have count it. The orthodromic distance (bird flight) between origin and final destination has to be measured.

In this link: you can exactly calculate the km from airport to airport.