Avianca Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 compensation for a delayed or cancelled flight and 1.414 euros for lost luggage.
Avianca flight claim compensation: European law and Montreal Convention
Avianca European Flight compensation: delayed, cancelled and overbooked flight
Only applicable when any of these two circumstances occur:
- if it is an european airline or…
- if the flight takes off from europe
Compensation table under EU 261 Law: Avianca delay, cancellation and overbooking
|Flight (km)||Avianca Compensation||Claim|
|Less than 1.500 km||€ 250||Claim € 250|
|1.500 Km – 3.500 Km||€ 400||Claim € 400|
|More than 3.500 Km||€ 600||Claim € 600|
Avianca E.g. compensation according to european law
- Flight cancellation from Frankfurt to Florence: -1.500 km = 250 euros + expenses.
- Flight delay from Tenrife to Paris: Between 1.500 km and 3.500 km = € 400 + expenses.
- Flight delay from Portugal to Kyoto: 3.500 km + = 600 euros + expenses.
Avianca Compensations under Montreal Convention for delays, cancellations, overbooked flights and baggage
Only when these 2 circumstances occur at the same time:
- All baggage claims even if it is an european airline
- When it is not an european airline and the flight does not take off from Europe
Delayed flight, cancellation or overbooking compensation table according to the Montreal Convention
|Compensation||Limit of liability||Expenses|
|Luggage||5.708 euros = 4.694 SDR (Special Drawing Rights)||Hotels, taxis, tours, other missed flights|
Avianca lost baggage or delayed luggage compensation
If you want to Claim Avianca for luggage delay you can get a compensation of 1.414 euros + expenses.
|Baggage claim||Limit of liability||Expenses|
|Lost or damaged||1.414 euros = 1.253 SDR (Special Drawing Rights)||Clothes, cost of the baggage, taxis|
Note: Fill in the PIR to claim for the luggage to Avianca: Property Irregularity Report
What is Avianca PIR?
A Avianca Property Irregularity Report (PIR) ref number is a unique code that tracks your lost or damaged suitcase. It has a combination of 10 letters and numbers and it is needed to claim to Avianca.
- Reference code
- Number of lost suitcase
- Color and type
The Avianca Extraordinary Circumstances
The term ‘extraordinary circumstances’ is applicable when the delay/cancellation is due to something unusual in which a claim receives no compensation. Such as:
- Really bad weather conditions
- Political or civil unrest
- A few strikes not releated to Avianca such as baggage handlers
Avianca unreal Extraordinary Circumstances:
- Problems with Avianca staff
- Bad weather affecting a previous flight
- Denied boarding due to the flight being overbooked
- Avianca technical problems
Avianca delayed flight on a Business Trip?
If Aviancaflight gets cancelled, overbooked or delayed the passenger is entitled to receive the compensation, even if the company paid for the flight.
Can I claim my flight delay directly to Avianca?
First, if you want to claim directly to Avianca, you should know your chances are very small, since very often Avianca tries to justify their delayed flights with extraordinary circumstances that did not really happen, such as issues with air traffic control. Consequently, it’s advised to direct your claim through lexority.
How far back can you go with claiming flight delay compensation to Avianca
Time Limit: 2 to 5 years as a general rule, depending on the type of regulation that is applicable in each case.
- Montreal Convention: two years
- Regulation 261/2004 of the EU: 2 to 10 years. It is necessary to the civil code for that particular country.
Documents to claim correctly to Avianca:
Some Tips to claim Avianca
Be carefull with the offers of Avianca
Do not accept any offer from Avianca that doesn’t match what the EU 261 Law dictates. Refer to the sections above to check the compensation you are legally entitled to.
Avianca delayed flights for 3 or more hours
To be entitled to a compensation, Avianca delayed flight must be higher than 3 hours.
Overbooking at Avianca flight
Avianca Overbooking: When Avianca sells more tickets than the possible number of passengers they can accommodate.
The overbooking is legal, but you can get a compensation up to € 600.
Avianca aims to avoid empty seats due to no-shows, but this must be legally sanctioned.
When the Avianca passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but Avianca refuses them access to the plane.
How to calculate the distance between two airports and know the compensation that Avianca should pay?
In the first place, it is important to take into account that the Avianca origin and final destination are measured of the reservation. For this reason, if we have a stop, you shouldn´t count it. The orthodromic distance (the shortest distance between two places by plane) between origin and final destination has to be measured.
In this site: https://www.distancesfrom.com/ you can exactly calculate the kilometers between places.